Guild Wars 2

Since the game went retail I’ve been getting random black screen crashes. Sound is still present, and I can see the mouse and open the Options menu. I’ve tried several of the fixes on various forums and the ones given in the CS ticket I’ve had open since August 27th to no avail. The black screens are completely random in PvE taking anywhere from a few minutes to a few hours to non-existent. In PvP and WvW however they’re much more common, rarely being able to finish a match in PvP and black screening within 5 minutes to an hour in WvW.

I’ve tried the Sub/Supersampling fixes from the early beta. The LOD fix from mid beta. Triple Buffering/VSync/Frame Limiter as suggested by CS. And I’ve ensured that AA is application specified. I’ve done driver wipes and tried 12.6 (What I used in beta), 12.7 Beta, 12.8 and the problem is persistent.

Attached is an example of what I can see when I black screen.

Windows 7 x64
AMD Phenom II X4 945
4GB RAM
Sapphire Radeon HD 5770
Catalyst Version 12.8
Corsair Force 3 SSD 120GB (System/GW2)
Seagate Barracuda 1TB

My ticket number is 120827-013679. Ticket has multiple Game Advisor uploads as requested by CS.

I am having the exact same issues, but on an NVIDIA card, GTX 460. I have tried the same solutions and I am still getting the black screen. Like OP said, it is very frequent during sPVP, to the point where I am getting half as much glory as team mates because I can never finish a match or am re-entering a match with zero glory.

The same issues are present whether I’m in full screen, window full screen, or just window mode.

I have the same issue aswell. It’s tolerable in PvE because I can just log back in and be where I was but in PvP it’s almost guaranteed the screen goes black. WvW it doesn’t happen as often but still annoying getting put back at the waypoint. I’m using an ATI Radeon HD 6750 on Windows 7 x64.
I’ve tried everything I can. I hope they get a fix for this soon, it’s game breaking for sure.

Just tried 12.8 CAP 1 release for GW2 and Black Screened out of a sPvP match in less than 2 minutes. DxDiag attached.

Same problem. gtx670, AMD Phenom II X4, win7 x64 ult. 6gb ram.

Nvidia driver 306.02 and 301.42 both the same issue.

Browsing through the support forums I saw this thread and tried running my PC directly to the modem. And the black screens stopped. Really not sure how my modem is causing the game to black screen since retail and not during beta.