Guild Wars 2

Hi all. I have been playing for awhile, then all of a sudden I get a black screen but still hear the game. The game only runs when I set the graphics down to VERY low (which is not very fun). My PC is MORE than capable of running the game. Lately I have been getting a “CPU fan failure” pop up on my screen when I turn the pc on. Could this be the problem that the game shuts down? Thank you!

Iv been getting black screens for about a month, only when i tabbed out of the game and browse the Internet using opera. I get a black screen maybe once a week.

I’ve been having the same problem. Still no fix for it…yet

I know another problem might be that I am running 32 but, but the game was running great for a year before stopped working. Here are system specs. Thanks!

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type X86-based PC
Processor Intel® Core™ i7 CPU 950 @ 3.07GHz, 3068 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0902, 3/1/2011
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “6.1.7601.17514”
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 2.99 GB
Available Physical Memory 1.41 GB
Total Virtual Memory 5.98 GB
Available Virtual Memory 3.73 GB
Page File Space 2.99 GB
Page File C:\pagefile.sys

Video card is a GTX760.

The CPU fan is a fanless cooler, XIGMATEK Thor’s hammer HDT-S126384 CPU Cooler. I’m not sure how I would check to see if it is working.

emery.7051:

The CPU fan is a fanless cooler, XIGMATEK Thor’s hammer HDT-S126384 CPU Cooler. I’m not sure how I would check to see if it is working.

The error is indicating that the cpu-cooler isnt working properly. This can be cause the indicator is wrong, but more likely cause the fan itself is faulty.

Looking at the fan and comparing to other, it can be a simple matter of blowing dust out of the fan ribs. For a fanless cooler, it is very important to loose the heat through the ribs. if they got full of dust this will reduce the cooling power as far that it will not cool enough anymore.

A message like this at startup should always be taken serious! keeping the computer running while it is saying that the fan is not working properly can damage the cpu permanent.

An overheated CPU will cause a black screen so that makes sense. you can often check this by placing your hand on the other side off the pc where the cpu is, even with the cover on, if a cpu is seriously overheating, you should be able to feel the heat.

Do not test too much with the pc on.
The following instructions is only if you know what you are doing and build the pc yourself. if thats not the case, bring it to the person who build the rig, or to a specialised repair shop.

Remove the fan and clean it (vacuum cleaner is awesome to get the dust out between the ribs), remove old cooling paste and apply new paste. and place the cooler back and test if the problem is solved.

If this doesn’t solve it, get another cooler (e.g. if you bought your cpu boxed, the one that came with the box) and see if that solves the issue.

Keep in mind that a box cooler can be a good temporary solution, but for serious gaming it is my advice to get a new professional cooler.

I’m personally not a big fan of fanless coolers. Any good pc needs a good airflow and a decent cooler with silent fan running on a low rtm has an almost simular effect. specially cause most pc’s still have one or more HDD’s that make more noise then a silent cpu-fan.

Mercury, thanks for the information. I have two top fans and a rear fan blowing on the CPU cooler. So it stays cool, don’t ever feel heat from it.

emery.7051:

Mercury, thanks for the information. I have two top fans and a rear fan blowing on the CPU cooler. So it stays cool, don’t ever feel heat from it.

Still, all signals indicate an overheating CPU, so thats where I think you should troubleshoot. The only other thing can be a faulty indicator, but wouldnt cause a BSOD, and the indicator is embedded in the BIOS, so as long as you didn’t update the BIOS, then I find that very unlikely, while the symptoms make an overheating CPU very likely.