Black screen on startup
Shameless bump!
I will first try everything suggested here :
https://forum-en.gw2archive.eu/forum/support/tech/black-screen-after-login/first#post2811146
Seems to be the EXACT same problem!
Still getting it. Sometimes I get a blackscreen followed by a CTD and an error. Been sending the occasional error report when that happens. Bit annoying that I have to reboot a few times to get GW2 going…
Hi Ivonbeton – If you’re behind a router, I’d recommend bypassing this and connecting directly to your modem to rule out any issues with the router. If you’ve got a router/modem combo unit, I’d recommend disabling the SPI Firewall as this has been known to be a common culprit of this issue.
Hi Ivonbeton – If you’re behind a router, I’d recommend bypassing this and connecting directly to your modem to rule out any issues with the router. If you’ve got a router/modem combo unit, I’d recommend disabling the SPI Firewall as this has been known to be a common culprit of this issue.
I have a router/modem combo. Do you mean by SPI firewall my modem firewell? I have something called “belgacom b-box” which also provides digital television, so I’m not too sure if I can safely disable their firewall.
I’m not finding a whole lot of information on the hardware, so you may need to contact your ISP to see if you have this or a similar option, but it shouldn’t just be your router’s firewall.
Aside from that, I would recommend deleting the GW2 cache folder, disabling any security software that you have running (just so we can rule it out), and even a clean installation of your video card drivers.
Unfortunately there are a number of different causes with this kind of thing and so it’s a bit of a process of elimination.
I just had a crash with some weird graphical errors which only went away after I minimized and maximized, but shortly after it completly froze.
I already did a clean drivers installation. I’ve never had problems untill around the clockwork patch with the invasions. Could it be because of culling perhaps? Perhaps I should reroll to older nvidea drivers?
I’ll try your other suggestions aswell.
(btw, I think I have a simple modem/switch combo not modem/router)
After doing all your suggestions, I’m still getting it. About 50% of the time, my GW2 doesn’t reach the character screen.
EDIT: Still trying to figure out how to clear the cache though.
(edited by Ivonbeton.6814)
Did everything. Cleared the cache multiple times. I’m still looking for a solution. I have to reboot a lot to get the game working…
Hi Ivonbeton – At this point I think it would be best if you contacted us directly by submitting a support ticket. Please refer to the link below for info on how to do so and in addition to this please let the support team know what troubleshooting steps you’ve already tried so that you’re not having to waste time getting responses for steps you’ve done already.
GRRRRRRRR, i have the black screen issue too, yes i have tried everything that has been suggested on the forum, and more, yes i have submitted a ticket, but, everything was fine last night, log in today, install the patch and ta dah, black screen..WTF?.. how wide is this issue? How many effected. ? I am going round the twist here as i have tried everything, and now in a hanging by my finger nails and last attempt to fix it may be.. ( would cross my fingers but i am holding on to sanity by finger nails)) I am re installing sighs.. Heeeeeeeeeeeelp……
It’s too early to really tell for sure, but at this point it seems to have been fixed with the latest update. I’ve managed to start GW2 3 or 4 times now without any problems.