Guild Wars 2

I had been playing the game on my 2011 macbook pro with out any major issues, before I stopped playing for a year or so. Last year I wanted to get back into the game, however after a few minuets or so (the time varies) the game crashes and goes into a black screen, however I can still hear sounds. Friends who I have been playing with tell me that I appear to go offline.

I have been talking to the tech support people now for about a month, and after multiple testing and other things, they seem to think it is hardware issues, however I just loaded the game onto my brand-new shinny 2015 iMac and the same black screen issues occur.

The only things that I can think of that have changed since I could play the game unhindered, would be that I was at collage, using the ethernet connected internet provided by the Uni, now I use a wifi connection and I am back living at home, and that I have upgraded to OS X El Capitan from Mavericks.

I was wondering if anyone else had experienced these issues and if they had managed to fix it at all.

Try this:
you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Even if you’ve already tried that, try it again.

When you loaded the game on your new iMac did you copy the files across from your MBP, or did you redownload the game?