Blue hue on the screen when playing

Blue hue on the screen when playing

in Account & Technical Support

Posted by: Gush.8246

Gush.8246

Hi there, I’m currently having an issue with your game on my Macbook. Whenever I run the game, be it windowed or fullscreen, there is a blue tint that covers the screen and offsets the colors on my monitor. It appears that Guild Wars 2 is forcing my mac into using a different color profile from my usual/default, and I cannot make it use the original. This new color profile that it chooses makes the game look very different, and makes it difficult to do some things ingame, such as using dye on armor, and is just overall very obnoxious to deal with. It has done this since I have purchased the game a long time ago. I have tried multiple fixes for this, and nothing works yet. Any ideas for solutions you can give me would be wonderful. I have not experienced this issue with anything else, other than Guild Wars 2, and other people seem to be having the same issue, but no one shares any valid solution.

http://imgur.com/a/3grU7
Here is an imgur link to all my specs for reference. Thank you for your time.

List of solutions I have tried:
Restarting computer
Reinstalling game
Restarting SMC
Updating OS X to 10.9
And I’m sure there are some other basic things I have tried.

Blue hue on the screen when playing

in Account & Technical Support

Posted by: Felicja.6891

Felicja.6891

Sorry if you have already tried this, but could you delete the “Guild Wars 2” folder from “~/Library/Application Support”?

Note: There are at least 2 Library folders. One is on the root of Mac HD, called Library (we are not interested in this one), the other hidden in your account’s folder, under Users/yourusername. It is usually referred to as ~/Library. It is where many of your personal mac account settings are saved, including GW2 client files.

If the Library folder is hidden, open Finder, then from the menu select Go and while holding Option key you should see the Library folder. Click on it, then find “Application Support” and finally Guild Wars 2. Delete the Guild Wars 2 folder from here.

Blue hue on the screen when playing

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

There is actually a known issue with some macs (including yours, which is the same as mine except without the high-res screen) where the screen’s colour profiles can get kind of screwy when the graphics card is switched from the Intel card to the AMD one.
(Meaning that there will sometimes be a blue tint when it’s on the AMD card, but if you switch it back to intel then it will go back to normal)

The easiest way to discern if this is the problem – open up System Preferences, then go to the Energy Saver tab and click the box next to “automatic graphics switching”, if you can see a visible change when you tick the box then that’s the problem (try clicking it on and off a couple times if you need to).

I used to have this problem and it did eventually go away by itself (which is odd..)

One thing I can suggest – try doing a PRAM reset. It’s the only thing you haven’t tried that has a chance of helping.

http://support.apple.com/kb/ht1379

If you do that make sure you read that page because it tells you what settings might be reset – so there are things you’ll have to go back and change after the PRAM reset (e.g. time zone and screen resolution).