Guild Wars 2

Hi all. Twice in the past couple of days I’ve had a BSOD. Nothing has changed my end. Never had this from GW2 before so curious if anything got changed or if anyone else has been getting this.

Do I need to post a crash log or something else that would help? If so, where do I find it?

Thanks.

So do I , but they haven’t helped me at all… so….

I had a blue screen 2 days after the Feb 13 maintenance update, using a Nvidia Graphics Card, however, for me it turned out to be the driver that i had at the time. I updated my drivers and currently haven’t had one since, that could possibly be the problem with both of you. If that still doesn’t fix the problem then chances are it could end up being a hardware problem depending on the type of BSoD you’re getting

OK, I’ll try the drivers, thanks. However, is there a crash log I can post that could help diagnose the issue? The only file I can see in documents/guildwars2 is a local.dat file with a timestamp of today. Cheers.

Flatley.1620:

OK, I’ll try the drivers, thanks. However, is there a crash log I can post that could help diagnose the issue? The only file I can see in documents/guildwars2 is a local.dat file with a timestamp of today. Cheers.

I believe the crash log is located where the gw2.dat file is. Usually

C:\Program Files\GuildWars\

The local.dat file is just a file that contains all your settings for the game. Such things like audio and graphic settings.

Thanks for the reply but I can’t find a file there that relates to GW2. Don’t suppose you happen to know the file name?

Ta.

When it BSOD’s, does it give you a error code? Its something like 0×000000000f4e or w/e. Also, make sure your CPU isn’t overheating with a temp monitoring program, like RealTemp.

Unspec.9017:

When it BSOD’s, does it give you a error code? Its something like 0×000000000f4e or w/e. Also, make sure your CPU isn’t overheating with a temp monitoring program, like RealTemp.

It does indeed give an error code – I’ll try and capture it next before the machine reboots. Incidentally, I downloaded and ran that RealTemp program – very handy. My CPU (o/c from 3.33 to 4ghz – I may also try running without the o/c and see what happens) idles at around 27 degrees which jumps up to 35-40 while running GW2. According to that program, I’m about 55-60 degrees off the TJmax so I’m going to assume overheating isn’t the issue.

Good info! Thanks!

Sigh, i too am having issues with crashing and blue screen ever since feb 13. Just found out there is a new update from Nvidia for my gtx 570 graphic card. Ive just got it updated and tried the game again, crash again, and gonna try update the game once more. Hopefully something turns around. I miss out so much from fractal daily its so frustrating.

Hmm…

I’ve just found the error log of what I’ve had happen. Not sure if this will help anyone or possibly point to the issue – this is from 19/2/13:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Files that help describe the problem
WD-20130219-2117-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8005722010
BCP2: FFFFF88004B91F94
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Coincidentally, this is the log from 17/2/13:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Files that help describe the problem
WD-20130217-2238-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8009A26010
BCP2: FFFFF88004A38F94
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Incidentally, I’ve seen mods post here that ask for the ArenaNet.dat file – try as I might, I can’t find this anywhere on my system. Any ideas as to where it could be? It’s not in the default /documents/guildwars2 directory and I’ve run a search on both my drives from their root directory and all subdirs down…

Update. I logged in for about four minutes and blue screened again. This is the latest log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800D174010
BCP2: FFFFF88005946F94
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022113-16707-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-42307-0.sysdata.xml

Neither of those files are present on my PC. I’m now officially confused.

EDIT: I did find a crash file from today and am attaching it here – it’s not the same number the problem report gave which is doubly confusing.

Another edit. After poking around for information using the ATI event viewer, I came to this web page:

http://blogs.technet.com/b/askcore/archive/2008/11/01/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx

I haven’t tried debugging the kernal (yet) but my question now is: how come this has just started happening? I am a little suspicious that it only reared its head after the last patch…

Flatley.1620

I haven’t tried debugging the kernal (yet) but my question now is: how come this has just started happening? I am a little suspicious that it only reared its head after the last patch…[/quote]

^ the quoting didn’t quite work so i added his name (Edited)

I too was one of those that hadn’t had blue screens caused by the game since it came out up until the Feb 13th maintenance update. 2 days after this update, I experienced a blue screen which turned out to be a driver problem with my graphics card.

Now that I’m currently running the newest driver (Nvidia card Driver 314.07). I learned that yesterday there turned out to be a massive server problem which caused many people to not be able to log in and it created massive lag. Throughout the day yesterday I was able to log on a few times through that problem but only to face either massive lag and black screens or blue screens. After having about 3 black screens with massive lag and a blue screen which didn’t come up with any real problem other then it saying it was just a “kernel-power error,” I decided to give up and stop playing. Since I stopped playing GW2 for that day I noticed I didn’t receive a single blue or black screen while playing other games.