Guild Wars 2

I played GW2 regularly from September 2012 to April 2013. During that time I would get BSOD about once or twice a month. I tried the following to address the issue:

Fresh install of Windows 7 64-bit
Update graphics card drivers to the latest (AMD Radeon HD 6700)
Monitor CPU and GPU temperature at time of blue screen (all normal)
Memtest (normal)

I quit for a while and played modded Skyrim on max settings regularly from April to August and during that time I did not have one blue screen.

I recently came back to GW2 and I get 1 – 2 blue screens per day now. They are all WHEA_UNCORRECTABLE_ERROR. This evening I also got a CLOCK_WATCHDOG_TIMEOUT for the first time. I still have the latest drivers and I am monitoring GPU and CPU temperature and I don’t see anything out of the ordinary.

Why would I only get blue screens with GW2? What could be the root cause?

Thanks.

the CLOCK_WATCHDOG_TIMEOUT error Microsoft says that there is something wrong in your pc*

in this Microsoft link you can read the reasons why you have bsod ( blue screen of death ) : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557211(v=VS.85).aspx

in this ms link Microsoft says that the operating system " has shut down abruptly to protect itself from data loss "

and as solution it gives these actions :
"
These actions might prevent an error like this from happening again:

1.Download and install updates and device drivers for your computer from Windows Update.
2.Scan your computer for computer viruses.
3.Check your hard disk for errors.

"

• ( I hope you understand that if the client’s software was wrong nobody should be playing the game , but it happens the opposite and a very small minority still have problems )

Reborn.2934:

the CLOCK_WATCHDOG_TIMEOUT error Microsoft says that there is something wrong in your pc*

in this Microsoft link you can read the reasons why you have bsod ( blue screen of death ) : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557211(v=VS.85).aspx

in this ms link Microsoft says that the operating system " has shut down abruptly to protect itself from data loss "

and as solution it gives these actions :
"
These actions might prevent an error like this from happening again:

1.Download and install updates and device drivers for your computer from Windows Update.
2.Scan your computer for computer viruses.
3.Check your hard disk for errors.

"

• ( I hope you understand that if the client’s software was wrong nobody should be playing the game , but it happens the opposite and a very small minority still have problems )

I’m looking for a little more than googling the error messaging and pasting in the first response. I’ve already done quite a bit of googling, hence the temperature monitoring, memory checking, etc.

Just to add a little more detail: My CPU and GPU are both around 73C while playing. I know that’s a bit high but I see the same thing is Skyrim with no blue screens. CPU load is always below 50%.

I saw another forum user mention a possible issue with wireless so I switched to LAN. I also dusted off the inside of my machine just in case.

Has anyone else had the GW2-only blue screens?

I know you said you googled it, but what did you google,

The error you want to be looking into is this one
WHEA_UNCORRECTABLE_ERROR

And if you look into it, a lot of places are saying its linked to a Fatal Hardware Error, and in some they say its the motherboard that is dying,

http://www.sevenforums.com/bsod-help-support/161461-bsod-whea_uncorrectable_error-124-a.html

Sadly the only way to really test the MB is to test your hardware in another system, either way something in your system is failing and will fail completely, so if you haven’t, back everything up now to an external drive. (just to be safe)

But yea the error your getting is 100% hardware failure, sorry couldn’t be of more help.

Testing software

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Good luck

Ok I Did It.2854:

I know you said you googled it, but what did you google,

The error you want to be looking into is this one
WHEA_UNCORRECTABLE_ERROR

And if you look into it, a lot of places are saying its linked to a Fatal Hardware Error, and in some they say its the motherboard that is dying,

http://www.sevenforums.com/bsod-help-support/161461-bsod-whea_uncorrectable_error-124-a.html

Sadly the only way to really test the MB is to test your hardware in another system, either way something in your system is failing and will fail completely, so if you haven’t, back everything up now to an external drive. (just to be safe)

Thank you for the reply. WHEA_UNCORRECTABLE_ERROR is what I’ve been spending my time on, and most of what I have read says its a low level system issue (like the MB as you mention). PSU is another common suggestion or possibly a dying CPU. The PSU tester is in the mail.

I still find it odd this only happens with GW2 but maybe its because the game is so CPU intensive.

If you’re using an AMD CPU – it’s overheating, especially if it’s only hitting 50% or less of a load.

You should be able to run ALL cores at 100% usage indefinitely without overheating. You didn’t specify what CPU you are using so I can’t look it up.

Go here and search for your CPU, max [case] temperature should be listed:

http://www.cpu-world.com/

Rock.3947:

Reborn.2934:

the CLOCK_WATCHDOG_TIMEOUT error Microsoft says that there is something wrong in your pc*

in this Microsoft link you can read the reasons why you have bsod ( blue screen of death ) : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557211(v=VS.85).aspx

in this ms link Microsoft says that the operating system " has shut down abruptly to protect itself from data loss "

and as solution it gives these actions :
"
These actions might prevent an error like this from happening again:

1.Download and install updates and device drivers for your computer from Windows Update.
2.Scan your computer for computer viruses.
3.Check your hard disk for errors.

"

• ( I hope you understand that if the client’s software was wrong nobody should be playing the game , but it happens the opposite and a very small minority still have problems )

I’m looking for a little more than googling the error messaging and pasting in the first response. I’ve already done quite a bit of googling, hence the temperature monitoring, memory checking, etc.

Just to add a little more detail: My CPU and GPU are both around 73C while playing. I know that’s a bit high but I see the same thing is Skyrim with no blue screens. CPU load is always below 50%.

I saw another forum user mention a possible issue with wireless so I switched to LAN. I also dusted off the inside of my machine just in case.

Has anyone else had the GW2-only blue screens?

73 degree Celsius is not normal , because every degree higher than the physical temperature lower the life of the chip .

this is the reason where in every server room the temperatures must be around 20 and 25 degree Celsius