Guild Wars 2

well as the title would suggest, I just bought the game and 4 hours later I got an email saying some one from 113.2.210.68 (china) was looking to log into my account.

The game has not even finished downloading and I was hacked? how is this even possible?

I suppose the main questions would be:

1 Did you use an email address and password that was unique to your new GW2 account or were they used on any other website, including other MMO’s or fan-sites?

2 Did you purchase GW2 directly from Anet off of the GW2 site or did you use a 3rd party retailer?

3 Before you set up your GW2 account, did you run any anti-virus or Malware scans to ensure your computer was secure?

4 Have you submitted a ticket through the Customer Support system to get your issue resolved?

Take a look at this URL if you still haven’t submitted a ticket: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

The good news is that since you are new to GW2 and haven’t made any characters yet, you won’t have anything missing or deleted.

The bad news is your account may be being used right now to advertise 3rd party gold selling sites, bot farming or exploiting the game. If you haven’t submitted a ticket yet, I would suggest doing so as soon as possible.

Hi everyone.

What Silicongobbit has stated is true. You computer might be infected and that has lead to your account getting hacked even before you were able to install it. Also, buying from a safe source is important, as lots of pages offer stolen keys.
In any case, please submit a ticket to support https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2 and perform a full scan of you computer. Also, using the email authentication helps with security.

Thanks for your understanding