Bought 800 Gems for a few things, charged for them but not delivered

Bought 800 Gems for a few things, charged for them but not delivered

in Account & Technical Support

Posted by: Calysto.7469

Calysto.7469

Bought 800 gems to buy myself 2 packs of Mini’s and a Dye pack about 5-10 minutes ago. Bought the 2 Mini packs first, and then the Dye pack. It charged me all 800 of the gems, but it only delivered 1 Mini pack and 1 Dye pack. So now I’m out 300 gems with no delivery of the 2nd Mini pack.

Can I get some help with this and either get that 2nd Mini pack delivered or the gems refunded?

Bought 800 Gems for a few things, charged for them but not delivered

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Support can help you with this. You can reach them through this page: http://support.guildwars2.com/. Use the “Ask a Question” tab to submit a ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bought 800 Gems for a few things, charged for them but not delivered

in Account & Technical Support

Posted by: Calysto.7469

Calysto.7469

Can they also finally answer a ticket I submitted for GW1 2 weeks ago also? They asked for some information on my GW1 account 2 weeks ago that I provided and now I’m not hearing anything else back after repeated attempts to re-contact and update, but no responses…

Bought 800 Gems for a few things, charged for them but not delivered

in Account & Technical Support

Posted by: Calysto.7469

Calysto.7469

Still waiting on some form of support.

Bought 800 Gems for a few things, charged for them but not delivered

in Account & Technical Support

Posted by: pewblinkpew.5031

pewblinkpew.5031

Same thing happen with me but no items in my bags. I want my gems back or money refunded to my account . I have been waiting 7 days for a response and still no answer.