Bought a Character Slot before the sale
Bought a Character Slot before the sale
in Account & Technical Support
Posted by: Astral Projections.7320
Sorry, pretty much out of luck. No business that I know of gives refunds to people who buy right before a sale. Where would you draw the line to not give a refund? One hour? One day? One week? One month? If a business allowed refunds for this reason, every time they have a sale, people would show up who bought the product at some time in the past and now want money back.
Send support a ticket and see what happens. Not sure where they will draw the line on the refund, but it sounds like this other guy is getting 20% back.
https://forum-en.gw2archive.eu/forum/support/account/Gem-Refund-is-it-possible
Bought a Character Slot before the sale
in Account & Technical Support
Posted by: Astral Projections.7320
Send support a ticket and see what happens. Not sure where they will draw the line on the refund, but it sounds like this other guy is getting 20% back.
https://forum-en.gw2archive.eu/forum/support/account/Gem-Refund-is-it-possible
I guess they do make some refunds. In that case tho, it was just a few hours and this case it’s a few days. However, it wouldn’t hurt to try.
ArenaNet Communications Manager
Send support a ticket and see what happens. Not sure where they will draw the line on the refund, but it sounds like this other guy is getting 20% back.
https://forum-en.gw2archive.eu/forum/support/account/Gem-Refund-is-it-possible
I guess they do make some refunds. In that case tho, it was just a few hours and this case it’s a few days. However, it wouldn’t hurt to try.
If it was a matter of a few hours, I’d suggest a ticket. But this is a matter of days, and in that case, I don’t believe that we can assist with a refund.
If you think about it, the Gem Store could be handling this sort of thing all the time, for every sale, if the timespan for such requests was broad. That would get time consuming and costly, in terms of slowing response times for gameplay and account issues.
So because the purchase was well in advance of the sale, I would not recommend submitting a ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet