Guild Wars 2

My Boyfriend was hacked on 09/04/12 and his email was changed so he can’t log into the forums or the game. He submitted a ticket on that date, and we were just wondering if there were any updates on his ticket, or if they are getting close to that date of fixing hacked accounts?

His ticket number is “Incident:120904-006652”

We are loving the game tho!

Thanks in advance!

Don’t think there getting that close to the date, i was hack 31/08/12
120831-015300
Still have not heard anything not even a little sorry.

If the ticket was submitted correctly, then they usually reply within 72 hours. From your ticket-number I can see that it was created on the 4th of September, meaning that it should receive a reply today or at least tomorrow.

What about me Meta i correctly submitted mine and still nothing ?

I’m still waiting from the 1st

I’m still waiting from August 31…

i think my account also got hacked, all my friend from friendlist are gone and there is 1 random person in my friendlist. that user is sjkim.1963.

lol good luck i think there is over 10 000 poeple who got stolen haha anyway they dont give a … about it so i would clearly tell you to wait a week or 2 so they can hire people to anwser the ticket they got
I am pretty sure it s almos worst as SONY security breach, they must all have accest to everyone credit card number. They hide it so people dont get nervous about it, they try to remove the blame from the faq they got hacked directly inside the data base haha anyway i wish you all get it back, and i wish it to my brother aswell, same thing happen to him

necro.3028:

lol good luck i think there is over 10 000 poeple who got stolen haha anyway they dont give a … about it so i would clearly tell you to wait a week or 2 so they can hire people to anwser the ticket they got
I am pretty sure it s almos worst as SONY security breach, they must all have accest to everyone credit card number. They hide it so people dont get nervous about it, they try to remove the blame from the faq they got hacked directly inside the data base haha anyway i wish you all get it back, and i wish it to my brother aswell, same thing happen to him

^^ I think your over exaggerating a little bit. But we are considering a charge back on the credit card. We will give it a few more days tho.