Guild Wars 2 Forum - Account & Technical Support

Buying Items from gem store but not appearing

Hello, I have recently (today) have brought a ‘Quaggan backpack’ from the gem store but its not appearing.

It did a good job taking my gems.. then told me to look in my mail were it said it should be, but No Quaggan backpack could be seen anywhere!

Iv waited an hour but its still not there. Iv made sure my messages are not full so the final conclusion it’s the games fault.

I was fully confident that I would receive it but clearly iv been betrayed xD

I would like my gems back or receive my cute Quaggan backpack please. Thank you

Buying Items from gem store but not appearing

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

No worries, either your mailbox is full — try emptying it (after retrieving all items you wish to keep — or there’s just been a slight “lag” between purchase and delivery. If you clear the mailbox and wait, say, an hour and still have the issue, then I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buying Items from gem store but not appearing

in Account & Technical Support

Posted by: Tazzuki.2648

Tazzuki.2648

Ah yes I have it now! Thank you very much. Now I just need to find out how to equip it.. Hmmm xD

Buying Items from gem store but not appearing

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Woot! Thanks for letting us know you got it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet