Guild Wars 2

Hello I know that it is arenanet policy not to restore items or currency for user error, but I was just wondering if lag was considered user error?

Yesterday I was vendoring trakittenems but all of a sudden my screen froze and then I was disconnected. When I logged back on I noticed that an exotic item was gone. I tried the buy back option for a vendor but because I was disconnected the buy back was empty. I figure it must have been accidentally sold to the vendor during the lag disconnect. I don’t understand why there isn’t an extended buy back time or something along those lines.

A few weeks ago I accidentally bought an ascended ring instead of an ascended trinket because of lag at the laurels vendor. Unfortunately for me, support told me that they would exchange it, but only for another ring and not for the trinket that I originally intended to buy.

Is there any plans to add some kind of item restoration in the future or will it continue in it’s current state?