Guild Wars 2

Hello everyone,

My account got banned last week, finally I got an response back.
It was the o-so-common ‘’Your serial code is purchased with a fraudulent credit card’‘.
First of all I purchased the serial code from onlinekeystore :/ shoulnd’t have done that.

Anyway my questions are.
1) If I actually buy a ’’legit’’ serial code from the Guild wars2 website, can I still play with my old char? Or would I need to register a complete new account and start all over?
2) I have read several post, that people even got banned even though they purchased a serial code from the guild wars2, and it was NOT a fraudulent credit card. Can this really happen?
3) If I add my new serial code to my old account (if it’s possible), will I directly be unbanned?

I hope I my questions are clear enough, sorry for all these questions, but my mom told me once: ‘’To ask no question is a stupid question’’

Hope some of you can help me with these issues.

Thanks in advance,

From what we’ve been told so far, currently, once an account is banned in this way, there is no way of giving it back to you.

Gaile however, is posting in the main thread to get more info so they can find out why the system is doing this.

Go to the Blocked/Suspended/Terminated thread and answer Gaile’s questions:

[Gaile Gray.6028:]
I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.
[/quote]

Gaile Gray.6028:

There are now five things I want to know, so I can focus the investigation:

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

The Support Team will be examining each of your tickets and will help you. I’m trying to ascertain if there’s an issue with purchases. So far I cannot see that to be the case, but I will use the information that you share — the answers to the five questions above — to look into the matter further.

Thank you.

Go to the Blocked/Suspended/Terminated thread and answer Gaile’s questions.

They have been allowing players to buy a legitimate serial number from the official online store and then add it to the banned game account.

Ask for this in your support ticket.