Today is my brother’s birthday and I’ve bought an account for him and it looks it’s not working, it’s probably my fault but still…
Here’s my situation:
I, of course, own my own account, today it’s my younger brother’s birthday so I bought him an account, but I used my own email address to register his account as well!
what I’ve got:
*my own GW2 copy, bought by a shop
*my own serial code
*his serial code, sent on my email (which is sadly the same I used for my account)
*his unique user name
*his unique password
*his order number
Just so you know, I did this because we don’t live in the same country anymore (I live in the UK and he’s in Italy) and I wanted to make him a surprise.
What should i do?
Janse Bloodspoilt – Charr Engineer
Dances with the Sun – Sylvar Guardian
r20 / Piken Square
Today is my brother’s birthday and I’ve bought an account for him and it looks it’s not working, it’s probably my fault but still…
Here’s my situation:
I, of course, own my own account, today it’s my younger brother’s birthday so I bought him an account, but I used my own email address to register his account as well!
what I’ve got:
*my own GW2 copy, bought by a shop
*my own serial code
*his serial code, sent on my email (which is sadly the same I used for my account)
*his unique user name
*his unique password
*his order number
Just so you know, I did this because we don’t live in the same country anymore (I live in the UK and he’s in Italy) and I wanted to make him a surprise.
What should i do?
The email to which the receipt is sent is not required to be the email address that becomes the log-in (Account ID) name. And indeed, you could not have two accounts with the same Account ID.
So I believe you can simply cut and paste the information he needs, send it to him, and he moves through the registration process. I am intrigued that you have a password, though. That almost sounds as if you registered the account. And perhaps you used a different email address for the store-purchased copy and that would explain how you were able to do that.
If that is the case, the Support Team may be able to help you. So I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket. (You’ll need to establish that you won both accounts, so be prepared to provide account-related information for both, please.)
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
yes I did indeed register the account, since I was trying to make a surprise to him. I know I shouldn’t have, but I tought he could just change his password later on (and still, since I have my own account, I don’t have any real reason to look at his account once I give it to him)
I did use my own email to buy its account, which its exactly the same I used to buy mine. It was stupid to be honest, I should’ve used a different one, just in case. and as a friendly advice, I do suggest you people to enforce an email check on registration, just to avoid this kind of problems (not trying to blame you guys, it’s definitely my fault)
I’ll follow the links you sent me, thanks
Janse Bloodspoilt – Charr Engineer
Dances with the Sun – Sylvar Guardian
r20 / Piken Square
I believe this will sort out for you both just fine. Thanks for being such a thoughtful brother. I hope he loves the game (and has a great birthday)! 
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I did the same thing, but I didn’t registered the key yet, because he will registered. My concern is the key becoming invalid. Do I need to registered in a limit time or not?
The code will not become invalid if it is not registered within a certain timeframe. A serial code is a serial code — it will not expire. As long as it was acquired from a legitimate source it’ll be good to go when it is registered.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet