Can I get an ETA?

Can I get an ETA?

in Account & Technical Support

Posted by: Madteddybear.1930

Madteddybear.1930

I submitted my original ticket, 120830-008691, on August 30th, and it was escalated on September 5th. While I did appreciate that someone actually looked at my ticket finally on the 5th, it’s been 9 days since I lost access to my account, and 3 days since escalation. Is there any way to get an ETA on when this will be fixed?

Can I get an ETA?

in Account & Technical Support

Posted by: passion.5481

passion.5481

I submitted my original ticket, 120830-008691, on August 30th, and it was escalated on September 5th. While I did appreciate that someone actually looked at my ticket finally on the 5th, it’s been 9 days since I lost access to my account, and 3 days since escalation. Is there any way to get an ETA on when this will be fixed?

They suppose at the end of this weekend, but no promise given. (source: Dev-Tracker)

Hacked Account since 5th September
120905-004759
120905-008912 (prioritized)