Can login to the website but not game?

Can login to the website but not game?

in Account & Technical Support

Posted by: CJJ.9861

CJJ.9861

This is the second time this has happened when ive come to play the game again. Is my log in different somehow for the game and website? Which is it for the game?

Can login to the website but not game?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

It is the same for the forum and the game.

Account Name (e-mail address associated with your game account)

and

Password (combination of characters you have chosen – if you have forgotten your password, and it is saved to log into the forums, you can retrieve it with your browser’s tools)

If you continue to have issues logging in, you may want to consider contact CS. Top of Page – Support – Submit a Request. Good luck.

Can login to the website but not game?

in Account & Technical Support

Posted by: screamostar.1734

screamostar.1734

could you tell me how this is done please as I cant change my password or anything. I can log in on the website but not on client browser

Can login to the website but not game?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

could you tell me how this is done please as I cant change my password or anything. I can log in on the website but not on client browser

How to contact Customer Support? At the top of this page, you can click ‘Support’, or mouse-over ‘Services’ and click ‘Support’. Once on the Support page, you can read through the Knowledge Base, or directly submit a request for assistance by clicking the ‘Submit a Request’ in the upper right-hand corner. Good luck.

Can login to the website but not game?

in Account & Technical Support

Posted by: screamostar.1734

screamostar.1734

im trying to retrieve my password using the internet tools as it is saved online but have never done this so would like some directions if possible

Can login to the website but not game?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Ahh, well in Firefox, you would go to Options – Security – Saved Passwords – Show Saved Passwords.

In Chrome, it would be Customize – Settings – Advanced Settings – Passwords and Forms – Manage Saved Passwords.

I’m sure you could find the instructions for other browsers on Google, as I don’t use any others…sorry.

Hope that helps. Good luck. =)

Can login to the website but not game?

in Account & Technical Support

Posted by: screamostar.1734

screamostar.1734

ok thankyou I shall look into it

Can login to the website but not game?

in Account & Technical Support

Posted by: screamostar.1734

screamostar.1734

I have got my password back butnot received an email for verification

Can login to the website but not game?

in Account & Technical Support

Posted by: screamostar.1734

screamostar.1734

will someone please de activate this email verification for me as im not getting the emails even though your marked as safe senders.

Can login to the website but not game?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

will someone please de activate this email verification for me as im not getting the emails even though your marked as safe senders.

You will need to contact Customer Support for help with that. Top of Page – Support – Submit a Request. Good luck.

Edit: Make sure you check spam, junk, etc. folders, as well.