Can my account be "Reset"?

Can my account be "Reset"?

in Account & Technical Support

Posted by: Zeldain.5710

Zeldain.5710

This is probably going to sound absolutely insane to most that read it, but… I’ve decided to come back and give the game another shot, however I’d like to do so on a “clean” account.

I’d like to start with no achievement points, none of the “progression” associated with an account. I don’t care about the characters I have either, as obviously I didn’t progress too far (maybe 36 or so) last time.

So my question to Anet is, is there a way to totally wipe my account and start from scratch?

Can my account be "Reset"?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

This is probably going to sound absolutely insane to most that read it, but… I’ve decided to come back and give the game another shot, however I’d like to do so on a “clean” account.

I’d like to start with no achievement points, none of the “progression” associated with an account. I don’t care about the characters I have either, as obviously I didn’t progress too far (maybe 36 or so) last time.

So my question to Anet is, is there a way to totally wipe my account and start from scratch?

I am afraid not. The only real option for starting from scratch would be to purchase another account.

You can, however, delete everything and/or give it away. But, your AP will still be there.

Good luck. =)

Can my account be "Reset"?

in Account & Technical Support

Posted by: Zeldain.5710

Zeldain.5710

Thanks for the reply… has this been answered officially somewhere? In an FAQ or anything? I searched but couldn’t find anything.

Am hoping they may have the tools internally to do this…

Can my account be "Reset"?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Well, they do have tools to restore an account, but only for accounts that are compromised, and only after Dec. 1, 2012. I don’t believe you would qualify, sorry.

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

’We’re pleased to tell you that we are launching our Account Restoration Tool (ART) today. With that tool, we will be able to restore qualifying accounts that were compromised on or after December 1, 2012.

Read more about the service in our Account Restoration FAQ.’

Can my account be "Reset"?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You’re right, this is an unusual request. I’ve seen a lot of re-rolls of characters, but I don’t see too many people asking for a complete account wipe or reset. I’m sorry, but we are not able to completely remove every element related to an existing account. As players have mentioned above, you can delete your characters and your items and start afresh, but there are a few components of the account that will remain in place. I personally feel those components are minor enough that you’ll still have pretty much the “new player experience” but I leave it to you to kitten how you feel about it, of course.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can my account be "Reset"?

in Account & Technical Support

Posted by: EnemyCrusher.7324

EnemyCrusher.7324

You can also send me all of your gold if you want to start afresh.

You should also be able to burn through your other currencies with little effort at their respective vendors. That just leaves achievements (and unspendablely small amounts of other currencies) that can’t be reset.

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