Q:
Can't Buy Gems in-game
Perhaps, you will find this helpful: https://forum-en.gw2archive.eu/forum/support/account/Can-t-buy-gems-in-game-1/first#post2012549
Nope, not helpful, but thanks.
I am having the same problem. An error pops at the end of the transaction. Seems like coding error. I already started a ticket, we’ll see how it goes.
If none of the workarounds worked for you, then, yes, contacting support is your best bet.
Good luck. =)
No idea if this could be related but in the first month of the game, for my exgirlfriends account, $25 in gems DID NOT WORK. Always an error. She tried $50 and it approved it.
This issue was replicated twice.
So it was a long time ago and might of been fixed. But if this applies to your situation, since theres not many details in your post, try buying $50.
ArenaNet Communications Manager
You want to make a purchase. We want you to make a purchase.
And I’m sorry you’re having this inconvenience!
I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet