Can't Buy Gems in-game

Can't Buy Gems in-game

in Account & Technical Support

Posted by: MeGusta.4289

MeGusta.4289

Q:

I used my credit card, debit card, Paypal ; to purchase gems when i clicked the “confirm” button it keeps showing :
Error
Error
Can someone tell me whats going on ?

Can't Buy Gems in-game

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Can't Buy Gems in-game

in Account & Technical Support

Posted by: sajoniasty.3694

sajoniasty.3694

Nope, not helpful, but thanks.

I am having the same problem. An error pops at the end of the transaction. Seems like coding error. I already started a ticket, we’ll see how it goes.

Can't Buy Gems in-game

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If none of the workarounds worked for you, then, yes, contacting support is your best bet.

Good luck. =)

Can't Buy Gems in-game

in Account & Technical Support

Posted by: JJBigs.8456

JJBigs.8456

No idea if this could be related but in the first month of the game, for my exgirlfriends account, $25 in gems DID NOT WORK. Always an error. She tried $50 and it approved it.

This issue was replicated twice.

So it was a long time ago and might of been fixed. But if this applies to your situation, since theres not many details in your post, try buying $50.

Can't Buy Gems in-game

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You want to make a purchase. We want you to make a purchase. And I’m sorry you’re having this inconvenience!

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet