Guild Wars 2

I can’t log into my support account.
I have an account as I’ve submitted tickets in the past.
I’ve tried all the passwords I’ve ever used with Guild Wars.
The reset password https://guildwars2.zendesk.com/access/help here does not work.
I’ve asked for an email to be sent so I can reset password but I never get an email.

I want to submit a ticket about a possible refund for my two extra consortium harvesting sickles and two extra molten pickaxes, but I can’t because I can’t log into support.

Thank you.

khani.4786:

I can’t log into my support account.
I have an account as I’ve submitted tickets in the past.
I’ve tried all the passwords I’ve ever used with Guild Wars.
The reset password https://guildwars2.zendesk.com/access/help here does not work.
I’ve asked for an email to be sent so I can reset password but I never get an email.

I want to submit a ticket about a possible refund for my two extra consortium harvesting sickles and two extra molten pickaxes, but I can’t because I can’t log into support.

Thank you.

Support no longer uses the support account way of helping. Now, you just go to Support and submit a request (an email) by clicking at the top right of the page. If you are having trouble getting emails from ArenaNet, there is a thread here about that.

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

khani.4786:

I can’t log into my support account.
I have an account as I’ve submitted tickets in the past.
I’ve tried all the passwords I’ve ever used with Guild Wars.
The reset password https://guildwars2.zendesk.com/access/help here does not work.
I’ve asked for an email to be sent so I can reset password but I never get an email.

I want to submit a ticket about a possible refund for my two extra consortium harvesting sickles and two extra molten pickaxes, but I can’t because I can’t log into support.

Thank you.

I am having the exact problem with the GW1 version of support (just remove the “2” in the above address) Why not “fix” that and save the confusion to people?

Inculpatus cedo.9234:

khani.4786:

I can’t log into my support account.
I have an account as I’ve submitted tickets in the past.
I’ve tried all the passwords I’ve ever used with Guild Wars.
The reset password https://guildwars2.zendesk.com/access/help here does not work.
I’ve asked for an email to be sent so I can reset password but I never get an email.

I want to submit a ticket about a possible refund for my two extra consortium harvesting sickles and two extra molten pickaxes, but I can’t because I can’t log into support.

Thank you.

Support no longer uses the support account way of helping. Now, you just go to Support and submit a request (an email) by clicking at the top right of the page. If you are having trouble getting emails from ArenaNet, there is a thread here about that.

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

I’m getting emails just fine, but I don’t see where it says to use the anonymous ticket at the top right to submit a ticket. (I did that anyways)

and the knowledgebase articles point you to log in to submit a request: Example – https://guildwars2.zendesk.com/entries/27697743-Refunds

I can see that the links in the Knowledge Base articles take you to a page asking you to log-in to your support account. They really should fix that, as well as update many of the different pages around the sites with old links or outdated information. Maybe a post over in Forum and Website Bugs will help.

All I can say is to use the link in the top right-hand corner of the Support page to ‘Submit a Request’.

Thanks cedo.

Yeah, they do need to update their knowledge base articles so that the links are correct.

Thank you for writing this forum post, I just wasted two hours of my time trying to log into support, glad I don’t have to waste anymore now… I hope.

If the website and articles still refer to a support account, you might want to post in the Website bugs forum.

Here are a few I’ve found:

http://www.arena.net/

https://guildwars2.zendesk.com/entries/27698053-Optimization-Performance (when clicking the link to ‘submit a request to our support team’ it sends you to a page asking you to ‘log into your support account’.

https://guildwars2.zendesk.com/entries/27698133-Connectivity

https://guildwars2.zendesk.com/entries/28147596-Hacked-Compromised-Accounts (same as Optimization – ‘log into support account’

https://guildwars2.zendesk.com/entries/27697853-Strategy-Guide (link to buy is broken…first link for support asks you to ‘log into support account’)

https://guildwars2.zendesk.com/entries/27697743-Refunds (two of the three links take you to ‘log into support account’)

https://guildwars2.zendesk.com/entries/27658908-Game-Versions-and-Digital-Items (inaccurate information and spelling typos)

This is all I have found so far….hope this helps her. =)

Here are some stickies that could use some updating:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

https://forum-en.gw2archive.eu/forum/support/tech/Info-Request-Error-7/first#post417087

https://forum-en.gw2archive.eu/forum/support/account/Forum-Info-Support-Tips-merged/first#post2259849

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591 (no Knowledge Base article on Account Restorations, so the link is misleading)

Again, hope this is helpful. =)