Can't Reset Password (Please Help)

Can't Reset Password (Please Help)

in Account & Technical Support

Posted by: Chris Lite.9523

Chris Lite.9523

Q:

I own two accounts for Guildwars2. I got them so I would have more character places. Though it’s been very long since I’ve played the game and I’d like to get back into it. I’ve recovered my information for this account, but I cannot do the same for my second account. I have my Serial Code and my Email, but I forgot my account’s Name.#### and any character that may or may not exist on the account. When I used it, it was shortly after the beta and I hadn’t touched it since(roughly) so I don’t recall any toons that may of been on it back then… It seems this is a required thing when you need to change your password though…
I tried to use the support options to send out a ticket but it seems I have to fill in a bunch of black info that I can’t because I don’t recall it all.
I’d appreciate it if an admin would help me out with this so I can play on my account again.

(This is a repost of my first topic, for my first is now locked and I can’t reply.)

Someone told me to try it again but put unknown for the ones I had to leave blank, that didn’t work.

Another person told me to go to support for this option, which is what I tried to do already, thanks for trying to help by telling me to do what I was doing. Anyways I put a picture of what it says when I try to do support.

Before it just said “Issue: Cannot be black” I didn’t leave the issue part blank, unless it referring to the rest, which i left blank because it says to leave it blank if you don’t know it, which i don’t…

Now it says my serial code is wrong, but I’m staring at my physical copy of this game and I put the serial code down right every time…. idk man… Someone hit me up with a phone number or an email I can talk to about this.

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Injustice Owl

Can't Reset Password (Please Help)

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

If you are having problems try sending an email to them describing your problems with the support ticket system and the account issue you are trying to resolve. The email is Support@guildwars2.com

(edited by Astral Projections.7320)