Can't buy gems

Can't buy gems

in Account & Technical Support

Posted by: Big Noun Pro.1876

Big Noun Pro.1876

I entered my billing and CC info but keep getting the “encountered an error please try again later”. It was working fine this morning?

Can't buy gems

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We were having issues with this, but I believe it was resolved yesterday.

Can you please let me know if you’re still having trouble with purchasing gems? We’d be happy to investigate if you want to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them.

The team should be able to help you and we apologize for this inconvenience and thank you for your support of the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't buy gems

in Account & Technical Support

Posted by: EnderzShadow.2506

EnderzShadow.2506

Well, I had the same exact problem as have others.

tried this morning, same problem. I am being told that other people have tried every payment method and they were unable.

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