Guild Wars 2

I use my Mac to play my game and I thought it would be the Mac client’s fault since it’s still on beta. However, I tried to buy gems with my credit card on my PC and it still gives me the same message: “Unfortunately an error has occurred. Please try again later!” I did try again many times, even many days and it still gives me the same message. I’ve tried to use other cards, but it didn’t help at all. I though it was a game bug, but I couldn’t find any other topics that has the same problem as me so I thought it would be an account problem. I don’t know what to do and it would be appreciated if someone knows how to fix it.

Thanks you!

That may actually have something to do with my recent ordeal (Digital River Inc. Billing Issue) A forum post which was closed after Gaile Gray made a response, seeming to have misunderstood my message, implying that I was using inflammatory verbiage (which I wasn’t, I only relayed what was sent to me and facts that I found upon searching online.)

I’m not saying that this is absolutely what is happing but rather what I am guessing, is that DRI is working on fixing the issue and because of this, some people, if not all, are unable to make purchases until their system is all fixed up and ready to roll.

In any case, as of last night, I was not able to purchase gems either and I also play on a mac so if this is still the case in a week’s time or so, I’ll probably also open a ticket.

Some might criticize me for attempting to purchase gems again but aside from the benifits of having gems, part of the whole point of making purchases is that I actually want to support the people that make GW2 possible so that they can go on to improve it or do better things.

You can send a request for assistance to the CS Team. Top of Page – Support – Submit a Request.

Good luck.

There is quite a few threads on the topic in this sub-forum, but contacting CS is your best bet.

Thank you, I will do that now.