Can't buy gems (confirm your identity)

Can't buy gems (confirm your identity)

in Account & Technical Support

Posted by: Alex The Great.5032

Alex The Great.5032

Hello,

I have this issue when try to buy gems:

“We appreciate your continued pucharses. Please contact customer support to confirm your identity before making additional pucharses.”

I agreed with this kind of security, love it. But Im out of gems. xD

I have sent a ticket, but I want to know if someone know how its work.

Thanks,
Alejandro.

The Alejandro | Ethereal Guardians [EG] | Sanctum of Rall

Can't buy gems (confirm your identity)

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hi. I’m not sure what’s happening here, but I have seen a few of these comments and I’m suggesting that those impacted should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet