Can't change password

Can't change password

in Account & Technical Support

Posted by: Sherk.1827

Sherk.1827

When I log in I get a message to change my password, but when I type in my new password (which is 12 digits long) it gives me “Your password must be at least 8 characters long.”

Can't change password

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

First, there is a cooldown of 2 hours if you did wrong on the change.
Second, they check against a list of known passwords. It may be that the one you are trying is on that list. Somehow here I read that the error message might not very good.

If anything fails, you might ask support to change it for you.

Can't change password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’ll look into this. In the meantime, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet