Can't change password.
Exactly the same issue here. Can’t change my old password to a new one. When I press “Save details” button nothing happens.
Same problem here. Now i can’t log in to the game.
Still can’t log in, any help from Support?
Having the exact same issue here too I’m afraid.
Same here. Im fairly sure my password was unique since it was more then twice the lenght, with numbers and in my native language (no special characters).
Edit: tryed a few more times and it worked. Totaly silly imo, since i also have otp attached, you should be a little less strict.
(edited by Buba.8702)
ArenaNet Communications Manager
We believe that folks are seeing the warning about 8 letters and thinking that it is an error message. The error message will appear above, and it’s much longer, I am told.
We definitely want to help you (and remove the confusion that our messaging may cause). Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet