Can't change password.
What is the problem you are getting?
ArenaNet Communications Manager
If that doesn’t work, remember that you always can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I cannot change my password and therefore cannot enter the game. I prefer my old password and have email verification switched on for every login attempt.
The solution of resetting my password that requests my game registration details is fine. But asking the name of my game character? Seriously, you expect us to remember something that trivial?
For this very reason and the fact that I have spent the past 45 mins trying to reset a password that I did not want to change in the first place I am going back to playing World of Warcraft! At least I can login there and I’m not asked ridiculously anal security questions! The information you provide on the password reset page of your website is broken. I suggest you get it fixed or you’ll end up losing more players to other games with less convoluted password reset functions.