Can't connect to my characters

Can't connect to my characters

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Posted by: Valeera.2683

Valeera.2683

Bear in mind that this may get very frustrating, as it’s not something that ANet account can fix, and it may not be something that Comcast can fix, either. It could be taken care of tonight, or we could all be waiting days.

I personally would love to see an official response from ArenaNet with that pretty red emblem what is causing this issue. It’s impossible to play from the same PC, same location (in my case) and only one of us is getting this issue. It’s not Internet, it’s not Comcast, it’s not PC. It’s ANet side with particular accounts, so I’m waiting for it to get fixed.

Can't connect to my characters

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Posted by: Yppah.2157

Yppah.2157

Sending a refresh signal just means that they send a signal to your modem to tell it to pay attention again. It’s one of the few things that ISP tech support have in their scripts to do. They are very rarely going to actually help resolve a problem.

In this case, the problem is not with your modem. It is with a datacenter somewhere in Texas that is along the path of lines connecting Comcast’s MA network to the ANet servers. It isn’t necessarily even run by Comcast. We just have to wait until whoever it is gets their equipment working properly.

Bear in mind that this may get very frustrating, as it’s not something that ANet can fix, and it may not be something that Comcast can fix, either. It could be taken care of tonight, or we could all be waiting days.

If this is the case, then fair enough; stuff happens. At least I can play Guild Wars 1 and my other games for the time being.

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Posted by: Kerzshaw.8217

Kerzshaw.8217

At this point I would just like to hear from Anet themselves to atleast let us know what they are trying to do on their end.

NO LUCK with having the signal refreshed, still getting the same issue

Sending a refresh signal just means that they send a signal to your modem to tell it to pay attention again. It’s one of the few things that ISP tech support have in their scripts to do. They are very rarely going to actually help resolve a problem.

In this case, the problem is not with your modem. It is with a datacenter somewhere in Texas that is along the path of lines connecting Comcast’s MA network to the ANet servers. It isn’t necessarily even run by Comcast. We just have to wait until whoever it is gets their equipment working properly.

Bear in mind that this may get very frustrating, as it’s not something that ANet can fix, and it may not be something that Comcast can fix, either. It could be taken care of tonight, or we could all be waiting days.

Can't connect to my characters

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Posted by: ash breaks stuff.3082

ash breaks stuff.3082

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

Can't connect to my characters

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Posted by: Kerzshaw.8217

Kerzshaw.8217

Didnt work for me

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

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Posted by: Zephyr.3659

Zephyr.3659

I have the same problem, but when I connect through an internet tunnel everything works fine.

Region: NA
ISP: Comcast

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Posted by: Kerzshaw.8217

Kerzshaw.8217

and nothing from Anet YET

Can't connect to my characters

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Posted by: Valeera.2683

Valeera.2683

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

worked for me ’cause I got stuck in Queensdale when I was in a party with someone and gor through… I guested on DB & re-parked in DR… When I returned to my own server, I got same Queensdale access issue again

So it’s certain servers’ problem? Both TC and BG got affected…

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Posted by: Yppah.2157

Yppah.2157

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

Wow, that actually worked for me.
Thanks for your help. Maybe it’s just TC that’s being weird for me.

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Posted by: Rayala.6138

Rayala.6138

Server: Henge of Denravi
Region: NA
ISP: Comcast

Zone: Plains of Ashford
Number of Characters Stuck: 1

The bug began after I left the Ascalon Catacombs instance, and I have since been unable to enter Plains of Ashford, or recover the character that is trapped there.

edit – After reading the posts above, I attempted to guest to Yak’s Bend, and still received the connection error when logging in. I then tried guesting to Dragonbrand, which worked, and was able to move my character out of Plains of Ashford.

(edited by Rayala.6138)

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Posted by: Fiddlefaddle.9378

Fiddlefaddle.9378

Server: Crystal Desert
Region: NA (Massachusetts)
ISP: Comcast
Zone: Plains of Ashford
Characters Stuck: 1

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Posted by: medusashadow.3567

medusashadow.3567

Guest into another Server work for me

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Posted by: Skolops.2604

Skolops.2604

Since some are now reporting that the server is making a difference, I will add my own because it is not one of the servers listed so far:

Server: Magumma
Region: Ne Mass
ISP: Comcast
Zone: Multiple Zones, including DIessa Plateau, Metrica Province

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Posted by: Triska.3165

Triska.3165

Server: Tarnished Coast
Region: NA (Massachusetts)
ISP: Comcast
Zone you are experiencing this issue: Dry Top
Number of characters this is affecting: 1
Does this happen on multiple accounts or systems?: Only one account and PC.

(edited by Triska.3165)

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Posted by: ash breaks stuff.3082

ash breaks stuff.3082

Didnt work for me

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

This seems like a server problem, Try gusting on another server. I used Borlis Pass and had luck.

Can't connect to my characters

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Posted by: Valeera.2683

Valeera.2683

Didnt work for me

Found a way around it!
Guest into another Server. I was able to do that log into all my toons and then park them in different locations. Once you get them out of whatever area they are stuck in you can go back to your server and log in like normal or just continue guesting of course.

This seems like a server problem, Try gusting on another server. I used Borlis Pass and had luck.

It doesn’t solve the problem. This thing is spreading to other servers. My bf started having problems this afternoon. He’s on Anvil Rock. Last night he could play perfectly fine even though I was having problems when I went in from my account.

Is this some kind of virus or smth? It seems to be hitting more and more servers

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Posted by: CharuStar.4109

CharuStar.4109

Update on my end: All of my characters seem to be working again. Hopefully it will get resolved for anyone else having issues.

Can't connect to my characters

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Posted by: Valeera.2683

Valeera.2683

Update on my end: All of my characters seem to be working again. Hopefully it will get resolved for anyone else having issues.

What server are you on?

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Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hey everyone,

As you all may have guessed, this does appear to be an issue with Comcast. A simple search engine search for “Comcast Outage Map” should provide more info on the areas this is affecting.

This said, I can only advise getting in contact with your ISP for more information or for further assistance with this issue.

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Posted by: CharuStar.4109

CharuStar.4109

Update on my end: All of my characters seem to be working again. Hopefully it will get resolved for anyone else having issues.

What server are you on?

I’m on Ehmry Bay

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Posted by: dejavu.5031

dejavu.5031

Update: Yesterday my issue went away on its own. From a technical perspective I don’t see how a outage in a ISP circuit can affect specific servers in the guild wars server farm. I was able to access the internet normally while this issue was going on. If i guested into different world servers i was able to play the game as well so i think the outrage is a coincidence.

I survived the Searing, died and was ascended, ended the affliction plague, killed a God and
saw the dwarfs turn into stone, AMA!

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Posted by: Rekrab.4798

Rekrab.4798

Is anyone still having this problem? This is the second time it’s happened this week, but this time I’m stuck and I can’t play on this character at all

Server: Devona’s Rest
Region: North America
ISP: Comcast
Zone you are experiencing this issue: Frostgorge Sound – Earthshake Waypoint
Number of characters this is affecting: 1 – Riallei
Does this happen on multiple accounts or systems?: No, only on the one character in this location