Can't create account

Can't create account

in Account & Technical Support

Posted by: siempreazul.7039

siempreazul.7039

My wife is trying to create a Guild Wars 2 account, but can’t because it won’t accept the passwords she creates during the registration process. It keeps giving her the error message “Password needs to be 8 characters long and unique.” She’s tried several passwords more than 8 characters long and it still gives her this message. Any way around this?

Can't create account

in Account & Technical Support

Posted by: Metheglin.6517

Metheglin.6517

I had that problem, after several attempts with different passwords it finally worked when I made the first character uppercase.

Can't create account

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

If she tries to use a “common” password, it’s auto-rejected.

Can't create account

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

A number of passwords have been blacklisted for security reasons. She should be making a completely unique passward never used at any other site.

If she absolutely can’t create a password she should contact support using the support tab at the top of the page then go to ‘ask a question’ and make out a ticket. Anything she doesn’t know she should put in something like unknown or N/A. Support can also be contacted at Support@GuildWars2.com.

(edited by Astral Projections.7320)

Can't create account

in Account & Technical Support

Posted by: DjC.7039

DjC.7039

If she is having trouble, and is trying to make a password that she can remember, then mix in upper and lower case letters all throughout the password. Most passwords these days are case-sensitive for each individual letter, so this is a good way to make a stronger password, as well as by adding in numbers throughout.

As mentioned, there is a blacklist of passwords that have been known to have been used to compromise peoples accounts, and ANet won’t allow these to be used again. The 2-Step mobile verification is a good way to add security to your account as well.

Also, if your PC is secure, and you have separate user profiles, the game client on each user profile can remember the passwords for an automatic log in. This would only be recommended if your PC is VERY secure though. It has been known, for younger/peeved family members to log on to peoples accounts and play havoc!

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