Can't create an account

Can't create an account

in Account & Technical Support

Posted by: Algaran.3480

Algaran.3480

Q:

I just purchased a second copy of GW2, but I can’t create a second account. The account creation page will not allow for a valid entry of the birth date. (i.e the date menu is completely blank.)

All other fields work fine

The issue persists on Firefox, chrome and even the dreaded I.E.

Can't create an account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You may have better luck contacting Customer Support. Top of Page – Support – Submit a Request. Good luck.

Can't create an account

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

Just checking if you are using a different email address from your first account. You need to have a separate email address per account.

Can't create an account

in Account & Technical Support

Posted by: Algaran.3480

Algaran.3480

I know. It was being set up for my wife with a separate e-mail account. I have made a CS request, but I was hoping for a speedier response if it just happened to be something stupid I missed.

I checked to see if it made a difference whether I clicked on the confirmation e-mail link or added the new code in manually. It didn’t make a difference.

(edited by Algaran.3480)

Can't create an account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I am looking into this. We are sorry for the frustration and will try to get this analyzed ASAP.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Can't create an account

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

This is fixed as of 5:41 PM today. We’re really sorry for the issue.

If you continue to have problems, please submit a ticket so we can look into the matter, but I think it’s fine now!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet