Can't download the game

Can't download the game

in Account & Technical Support

Posted by: AnybodyHere.9271

AnybodyHere.9271

My friend bought game and downloaded GW2Setup.exe. When he is launching it he has an error like: “Download failed!Please check your internet connection and try again.” How he can download and play the game?

(edited by AnybodyHere.9271)

Can't download the game

in Account & Technical Support

Posted by: CC Dalmarus.8397

CC Dalmarus.8397

Community Coordinator

If your installation is stuck at 0% or you are receiving a download failed message, we have found this to usually be attributed to your firewall or security applications, which may be blocking your ability to connect to the ArenaNet servers. We recommend disabling your firewall first and seeing if this fixes the issue.

You may also want to check to make sure that you are running the installation as the administrator.

Can't download the game

in Account & Technical Support

Posted by: AnybodyHere.9271

AnybodyHere.9271

It doesn’t work, he disabled firewall, anti-virus and tried to launch as the administrator

Can't download the game

in Account & Technical Support

Posted by: AnybodyHere.9271

AnybodyHere.9271

So, no one can help me?

Can't download the game

in Account & Technical Support

Posted by: AegisExe.7240

AegisExe.7240

Be sure that both your Windows and AV firewall’s are disabled. You may also want to retry downloading the client in case of a corrupt setup file or the like.

Can't download the game

in Account & Technical Support

Posted by: AnybodyHere.9271

AnybodyHere.9271

I tried all of this instructions and I still can’t run the game…
This is my “.txt” from Game Advisor:

(edited by Moderator)