Can't download the new patch.

Can't download the new patch.

in Account & Technical Support

Posted by: NewmanNR.9736

NewmanNR.9736

Hey. I was trying to download the new GW2 patch but it won’t let me. All it says is “Download failed! Please check your connection and try again.”.

Obviously my connection is fine, because I’m posting this, so does anyone have any idea what to do? I’ve tried the standard IT running as admin to no luck.

Thanks,

Can't download the new patch.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi there,

Do you have any security software currently enabled? This is the usual culprit and where I’d recommend looking first.

Can't download the new patch.

in Account & Technical Support

Posted by: NewmanNR.9736

NewmanNR.9736

Wow. Funny thing is I actually had Norton disabled because I expected this to be the culprit. As soon as it was enabled again it worked. Thanks.

Can't download the new patch.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Huh, that’s interesting. Glad to hear you’re able to get in!

Can't download the new patch.

in Account & Technical Support

Posted by: NewmanNR.9736

NewmanNR.9736

Typical Norton!

Can't download the new patch.

in Account & Technical Support

Posted by: Moderator.3964

Moderator.3964

As the issue mentioned in this thread has been resolved, we decided to close it.

Thanks for your understanding