Guild Wars 2

Attaching log from my PC

3 days for me now (Brisbane Australia). How do I go about getting a refund for HOT?

Hi admin,
Attaching log from my PC
From: Turkey

Kleite.1650:

Kelvin Neo.9657:

Nautzera.6349:

Hey guys.

I used to get this problem a lot, it especially happens to people outside of North America trying to connect to their patch servers. Their patch servers are really notoriously antagonistic towards non-NA connections. It used to be really bad but has been better recently.

Anyway the work around I heard about from before trying to solve the problem is to use a VPN for patching. So I downloaded a free one (today was tunnelbear) turned it on and patched fine, then turned it off.

It should work for you too.

Good luck.

Hi guys, just use tunnelbear on the patch, register and patch and login to gw2 and off tunnel bear then relog on back to the game.

Thank you very much for the solution.

Thanks for highlighting the work around. However we still need to report issues like this so that they can be addressed. It doesn’t help either us or the developers if we have to constantly resort to 3rd party workarounds.

Yeah i know bruh. As a player, can’t patch or play the game is frustrating. While they try fixing the problem, i’m help other players to get connected to game. So far there are too much bugs in game. I am also angry at some of the systems they had like pvp match-ups. Solo q vs Pre made teams.

Sucks to hear that people are still having this issue. My ticket eventually got responded to, after I used the VPN method.

Hope anet works on these issues, sucks to have to use third party methods to fix problems.

+1 for the Tunnelbear VPN fix, Sydney player and after downloading it instantly worked perfectly, strange it only worked with Tunnelbear, had trouble with another VPN.

I’m in Australia and am having the same login problems that a lot of others in here seem to be.

It’s been going on for at least a couple of days.

I’m another Aussie that had the same issue. The VPN method was a valid work around for me and took less than 2 mb instead of the 32 mb it was attempting to download without the VPN.

Pretty sure I’m having the same problem as everyone else in this thread, my ticket advised me to check the forums after giving me some solutions, and so here I am now. At first I thought anti-virus was interfering or my internet connection was unstable but I’m not really sure now.

I’m also based in Australia if that information is relevant/important.

Still borked, so that’s the whole weekend now.
Stuck at 34MB, Australia.
VPN is not an acceptable solution. Disappointing.

Heres a Video: https://youtu.be/Ba-fiu4Lqvw

and my log file.. Ive tried the method explained exactly, but it keeps giving errors. 3 days now.. cant play.. 3 days behind on my Ascended gear, farming, dungeons, HoT progression… and what will I get ingame for this inconvenience once I can play? Nothing….

So the video will have to do. I have no idea how VPN works.. Im not a IT person. I dont want to struggle fixing a game.. i want to click and play and log off when Im done. Thats it.. The Experts should be the game developers.

Another aussie here, in Brisbane not the wildlands, kinda itching to get back into the game. Is this an after affect of the Blood Prince?? Did the Mad King send him Down Under to wreak havok with our connections? Either way the weekend is gone and got a bit of work done, may have time to play during the week now, when it is fixed . Log file attached.

I’m still not working, going on 4 days and feeling that we aren’t getting any real help, want to play my game not muck around changing stuff that has never stopped me playing my game. Nothing new installed in over a year as I only play gw2. HOT comes out and Losing connection, crashing and losing stuff even though my wifi is running awesome. I buy gems and enjoy my game but I feel like this won’t be resolved, so many with same issue and going on 4 days now

Please fix before people move on

Hey Stefan,

Yes it was still stuck, for me at 34MB.
Adding the one time argument -assetsrv drwkwiejruot6.cloudfront.net fixed it, with only a 3MB or so download required.
Subsequent start up of the client worked fine, no extra text required.
Thanks mate.

Thanks Stefan,

that worked for me

Thanks Stefan,

After adding the argument -assetsrv drwkwiejruot6.cloudfront.net to the game’s shortcut the launcher managed to download the remaining one file. Now I did have to restart the launcher several times for the workaround to work, but it did prevail in the end.

Wow thanks for replying to my ticket to tell me to do this, Once more I was forced to come on a forum and find the answer rather then having someone send out a email letting me know. I could have been playing for the last 6 hours.
SAD I don’t think I will be putting more money into this game for the next year or so.

Thanks Stefan! That did the trick

I’m trying to add Stefan’s text to my shortcut but I keep getting told the address is not valid.

Can someone please tell me what I’m doing wrong?

This is what it looks like after adding Stefan’s text -

“C:\Program Files (x86)\Guild Wars 2\Gw2.exe”-assetsrv drwkwiejruot6.cloudfront.net

djcave.6975:

I’m trying to add Stefan’s text to my shortcut but I keep getting told the address is not valid.

Can someone please tell me what I’m doing wrong?

This is what it looks like after adding Stefan’s text -

“C:\Program Files (x86)\Guild Wars 2\Gw2.exe”-assetsrv drwkwiejruot6.cloudfront.net

You need a space between the " and -assetsrv

^ Thank you very much Clemji! (And Stefan!)

That solved my problem. :-)

Stefan Larimore.6872:

We are working with our content delivery provider on resolving this.

We think we have flushed the corrupted files.

Are people still blocked on this? If blocked, you can try adding this temporarily to your Guild Wars 2 shortcut:
-assetsrv drwkwiejruot6.cloudfront.net

Please let us know if the problem went away. Or if not, did the work-around solve it for you. You can also reply directly to me in the forums.

Thank You Stefan for the info and your time,

But 5 days for Anet to get onto this issue and inform your customers, not good. .

By providing this inferior customer service, you may have lost customers that were coming back to the game and some playing the game ..

Downloading updates on my secondary computer (haven’t used if for about 2 months) tonight and it is repeatedly getting stuck on about 40mb of 3 files remaining. The download speed spikes to 20-30mb/s and then quickly drops to 0 once the download gets to around 40mb. I’ve encountered similar issues previously that were fixed by changing the client’s language, but after downloading a large portion of the game in german, the same thing happened. Are there any known fixes for this?

Also tried the fix here: https://forum-en.gw2archive.eu/forum/support/support/Can-t-finish-last-file-of-Nov-5th-patch/page/2#post5740636 which changed nothing.

Using the Mac client if this is a mac-only issue.

Yeah, same problem for me on the Mac as well. Haven’t updated in about two months as well.

Mac OS users, I found a way to use the -assetsrv fix for the Mac client of gw2:

$ /applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -assetsrv drwkwiejruot6.cloudfront.net

It finished the last three file downloads and now it seems that I can play.

Hello, Everyone I’m Nespriot and I’m experiencing some troubles with the launcher.
First let me tell you that I haven’t played in a few months and two months ago I was forced to restore my laptop’s data to factory default because of an Issue.
Now I left my laptop all night downloading the game and when I wake up I see on the screen that there’s two remaining files that aren’t downloading and the download speed is at 0 kb/s.
I’ve tried almost changing the “assetsrvr” I wrote on the properties of the “.exe” and also tried repairing it but nothing happens its still stuck on 0% and two files remaining.
could you guys give me a hand, please?

Thanks in advance.

I have this problem, i’ve tried everything… only my client doesn’t let me play at all…