Guild Wars 2

9 hr + down
Player from Sydney

ok well, i managed to find a legit VPN, this as you ca see took about an hour. i have been able to download the patch now, the total patch size of the last 3 files appears to be 30.1mb, my comp would download 32-34mb before it went to 0 download speed.

To me this says there is a problem within the installer, i would say it is checking for a region when installing. as australia is in the middle of no where we have no region as such and thus it is not installing. if this is the problem, add an additional case where if no region is found default to NA (as this would make no difference to the gameplay since we can change server once the game is running)

2 things to say: first, cmon now anet you’re better than this. if my assessment of the situation is right or not. this is the first time i’ve had this issue, clearly you’ve changed something about this 1 patch. after 3 years i would of thought you’d have this down by now.

second thing is thus, if it is as i stated. it may be using the computers region setting to determine the region. If this is so you can change your computers region setting within region and time settings as i recall. This is by no means a fix, i have no way of testing it its just a theory, there are also many other ways they could be determining the region. it’s also completely possibly that i’m completely wrong and this is not the issue.

I assume anet staff as asleep at the moment? (literally, not being insulting i mean i think it’s night there so they’re probably sleeping)
It would be good to get some sort of official feedback from anet to at least acknowledge there’s an issue here.

Which VPN are you using?

I am not from Australia or NA and have the same problem. No, I don’t use a VPN.

10 hr + down
Player from Sydney

Same problem also from australia. Perhaps there is something our glorius government is doing to mess with our connections.

Nautzera.6349:

Hey guys.

I used to get this problem a lot, it especially happens to people outside of North America trying to connect to their patch servers. Their patch servers are really notoriously antagonistic towards non-NA connections. It used to be really bad but has been better recently.

Anyway the work around I heard about from before trying to solve the problem is to use a VPN for patching. So I downloaded a free one (today was tunnelbear) turned it on and patched fine, then turned it off.

It should work for you too.

Good luck.

Thaaaaannnkkkkksss broseph <3
This worked for my girlfriend, she was having the same issue.
Location:Australia.

She used a VPN that she already has. It’s a paid one called Private Internet Access.
Changed region to California, worked straight away.

The VPN trick worked for me too.
Location: Australia.

Thanks Nautzera!

11 hr + down and still go ????

Anet’s Account & Technical Support management of this is a very bad joke.

i am also stuck on the last 2 files… it hits 38 mb then stops downloading every time

Just adding my name to this thread as another person who’s having problems with it. I’m going to try the VPN solution(it worked with another MMO a while ago that I was having similar issues with), but we shouldn’t have to do that to play a game that is freely available in Australia.

Just pointing that i’m experiencing the very same problem, stopimg at 38mb on the last file.

Experiencing the same issue as an Australian player, would deeply appreciate swift resolution as I would very much prefer to not have to rely on some free VPN.

If they cant even be bothered putting info out – lost customer here

This issue still seems to be occurring. It’ll download up to 33mb for me, and then goes to 0kb/s and stays unplayable

Yes as Ivory has stated, mine got to 48mb and then 0kb. In Brisbane, Australia.

No its still “not working”

So why dos it take 24 hr to see there is a prob for players in Australia.

Ooo we aren’t American and there for of less importance to ArenaNet, but no way would that be the case.

Same problem as all of you. Melbourne Australia.
There seems to be a big problem across all games in the Oceania region.

There ya go admin!

@Mark Katzbach, just to let you know that I tried this solution however windows keeps telling me that the commandline is ‘not valid’.

and its still “not working”

Hi Mark,

Appreciate admin still looking into this. Here is the file.

Here is my log for your perusal.

Nautzera.6349:

Hey guys.

I used to get this problem a lot, it especially happens to people outside of North America trying to connect to their patch servers. Their patch servers are really notoriously antagonistic towards non-NA connections. It used to be really bad but has been better recently.

Anyway the work around I heard about from before trying to solve the problem is to use a VPN for patching. So I downloaded a free one (today was tunnelbear) turned it on and patched fine, then turned it off.

It should work for you too.

Good luck.

Hi guys, just use tunnelbear on the patch, register and patch and login to gw2 and off tunnel bear then relog on back to the game.

Thank you very much for the solution.

Killnnikk.2479:

@Mark Katzbach, just to let you know that I tried this solution however windows keeps telling me that the commandline is ‘not valid’.

and its still “not working”

-log must ne behind the " if there is any behind your gw2.exe

so “c:\gw2\gw2.exe” -log instead “c:\gw2\gw2.exe -log”

Beldin.5498:

Killnnikk.2479:

@Mark Katzbach, just to let you know that I tried this solution however windows keeps telling me that the commandline is ‘not valid’.

and its still “not working”

-log must ne behind the " if there is any behind your gw2.exe

so “c:\gw2\gw2.exe” -log instead “c:\gw2\gw2.exe -log”

Thank You mate i worked it and posted my log:)

But it am still can’t log on it has been over 30 hr for a lot of player that can’t play.

Kelvin Neo.9657:

Nautzera.6349:

Hey guys.

I used to get this problem a lot, it especially happens to people outside of North America trying to connect to their patch servers. Their patch servers are really notoriously antagonistic towards non-NA connections. It used to be really bad but has been better recently.

Anyway the work around I heard about from before trying to solve the problem is to use a VPN for patching. So I downloaded a free one (today was tunnelbear) turned it on and patched fine, then turned it off.

It should work for you too.

Good luck.

Hi guys, just use tunnelbear on the patch, register and patch and login to gw2 and off tunnel bear then relog on back to the game.

Thank you very much for the solution.

Thanks for highlighting the work around. However we still need to report issues like this so that they can be addressed. It doesn’t help either us or the developers if we have to constantly resort to 3rd party workarounds.

Arenanet – FAIL!!!! They still don’t bother to fix and no communication. Just lucky for all who still want to persist with this mob that customers can provide solutions themselves. Maybe Nautzera or similar should be running the place

Here’s my log. I have managed to get the 2/3 of the last files downloaded by opening/closing client.

Ramlocker.7489:

Arenanet – FAIL!!!! They still don’t bother to fix and no communication. Just lucky for all who still want to persist with this mob that customers can provide solutions themselves. Maybe Nautzera or similar should be running the place

These things take time to fix. I am sure they are working on it.
Fixing technical problems isn’t easy.

Here is my log Admin.

@Nautzera, thanks the vpn worked!

Same problem. Had to use a VPN in order to be able to update. In the Philippines. Wasn’t able to get a log since I tried using a VPN first.

Hi, Australian player still having the same download issue. Gets to 32mb then drops download speed to 0kb. Have not tried the patch yet, but do not feel I should really have to as this is clearly an anet issue.

I managed to resolve this by running the 64-bit launcher just to update (put it in your install folder so it doesn’t try to reinstall the entire game). I switched back to the 32 bit launcher after and it was all good.

I’ve tried VPN’s and the 64 bit, no luck for me

Playing from Sydney Australia. Tried using Google DNS servers, changing IP addresses and commands in the .exe target, reset adapter, diagnose repair adapter ETC. always stopped and dropped to 0kb at 32mb then nothing.

Used Tunnel Bear browsing as North America and patched in under 10sec.

Really dissapointed at the lack of official assistance but so glad Tunnel Bear worked

Here Is my log I hope it can be fixed soon. I am having withdrawal syptoms.

Any word on an official fix on this issue? haven’t been able to log in for 2 days now and no i’m not using tunnel bear to fix it

How do you use a vpn to fix it never used a vpn before

Here you go Admins
from Brisbane Australia. Tried the -assetsrv trick but still didn’t work

same issue , stuck 38,39,40 mb

Turkey

I would use the Tunnel Bear method but the stupid thing wont install. Getting stuck installing half way through

This is what I get for intending to spend my day off playing gw2

Nautzera u legend <3

still the same issue!

I’m having this issue too, last 2 files simply will not download at all no matter how many times I ty. Hits zero kb/s soon as 33mb gets up. Have got a ticket going and tried up to 6 things they wanted me try but still nothing, has been 2 days. I am frustrated and hope we get compensated for this.

24 hours I’m having the same problem and there was no improvement at all. 2 file remains and stops.Delete and re-established game. I tried a VPN but no further renovation.

Hello there
First
1 – GW2 launcher is open
2- language
3- french download arrow
4- German download arrow
5 -changes language is english
launcher is again
its working ?