Can't log in - game crashes

Can't log in - game crashes

in Account & Technical Support

Posted by: Digital Dragon.2697

Digital Dragon.2697

Trying to come back to the game. Uninstalled and reinstalled it last night. When I log in and it’s zoning into labyrinthe cliffs ( I think it’s something to that name) the game crashes. I can still hear the game music in the background, but I get the error report.

Windows 7 64 bit
GPU GeForce GTX 760
CPU Intel i5-2400 cpu @ 3.10 GHz

Update: I can log into my other characters, just not my 80 Mesmer, who is trying to load into that particular zone. It shows Genadrian Fields, then the labyrinthe…then crash.

Sorry if I’m spelling all the zones wrong, it’s been awhile since I’ve been in them!

(edited by Digital Dragon.2697)

Can't log in - game crashes

in Account & Technical Support

Posted by: Aurrynthea.7581

Aurrynthea.7581

by any chance are you using BT Infinity as your ISP?

I’m not lost, I know exactly where I am…I just didn’t want to be here right now.

Can't log in - game crashes

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Can't log in - game crashes

in Account & Technical Support

Posted by: Digital Dragon.2697

Digital Dragon.2697

Comcast is my ISP provider.

Thanks Inculpatus, I checked that link. I did the most of it last night before I uninstalled then reinstalled the game. I tried the “read only” suggestions, and nothing was set to read only. I removed the dat file.

What the other person says about the map not being available anymore makes the most sense. All my characters load and play just fine, except for this one, in this zone. When loading it originally says Labrythine , then Gendarran, then labrythine…at which point the game crashes.

I have contacted a CS and hope it can be resolved. None of those steps worked.