Can't log in on the client

Can't log in on the client

in Account & Technical Support

Posted by: Alines.6785

Alines.6785

Q:

Hello!

The fact is that i stopped playing for a very long time GW2 ( i’m very ashamed but personal matters got in the way)and now I can’t seem to be able to log in after I changed my password and downloaded the missing content.

I have in my possession the serial code, current password, email and characters names (at least i remenber one). Note that i’m able to log in the guild wars 2 website but not on the client. Also how do I link my ncsfot account with gw2 account?

Please help me? And happy holidays

(edited by Alines.6785)

Can't log in on the client

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

A:

Hello!

The fact is that i stopped playing for a very long time GW2 ( i’m very ashamed but personal matters got in the way)and now I can’t seem to be able to log in after I changed my password and downloaded the missing content.

I have in my possession the serial code, current password, email and characters names (at least i remenber one). Note that i’m able to log in the guild wars 2 website but not on the client. Also how do I link my ncsfot account with gw2 account?

Please help me? And happy holidays

First, it is not possible to link an NCSoft account with a GW2 account.

Either seeking help in the Tech Support sub-forum, or submitting a Tech Support Request is probably your best bet.

Top of Page – Support – Submit a Request. Good luck. =)

Can't log in on the client

in Account & Technical Support

Posted by: Alines.6785

Alines.6785

Ah. Thank you and I was finally able to log in after a new password change. Thank you for clarifying the linking issue

Can't log in on the client

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

Ah. Thank you and I was finally able to log in after a new password change. Thank you for clarifying the linking issue

Glad that worked for you, but in the future don’t delete posts like yours – it might help someone else in the future.

Good Hunting!