Can't open a support ticket

Can't open a support ticket

in Account & Technical Support

Posted by: jazzllanna.1278

jazzllanna.1278

The web page for support tickets is completely messed up. You cannot open a support ticket through it.

Can't open a support ticket

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Try contacting them at Support@guildwars2.com

Can't open a support ticket

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried this page?: https://help.guildwars2.com/anonymous_requests/new

It seems to be working; make sure to choose a category for each drop-down menu or an error will occur. Good luck.

Can't open a support ticket

in Account & Technical Support

Posted by: jazzllanna.1278

jazzllanna.1278

This is what I see. I have opened tickets before and have never seen this. Maybe I have done something if I am the only one. Edit to add- because of the way it is showing I cannot drag down a selection therefor it is always an error to submit.

Attachments:

Can't open a support ticket

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried using a different browser? Have you tried clearing your cache? Tried re-starting your browser? That isn’t the way the page should display.

Can't open a support ticket

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Have you tried using a different browser? Have you tried clearing your cache? Tried re-starting your browser? That isn’t the way the page should display.

Good suggestions. Because you’re the only one reporting this, at least so far, could you do a little troubleshooting on this by following the suggestions above?

If you still have issues, please post so I can ask for a review of the situation. But again, I’m not seeing this from others, so I’m hoping it’s just a momentary glitch on your end.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't open a support ticket

in Account & Technical Support

Posted by: jazzllanna.1278

jazzllanna.1278

I restarted my computer and it still does that. I have used the page before. It looks completely different now than when I have used it in the past.

Can't open a support ticket

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you are using Firefox, you can check in Options – Content – Advanced – tick the box that says ‘Allow pages to choose their own fonts’, and see if that helps any.

Edit: I can see from your screenshot, you are using Firefox.

You didn’t say if you tried other browsers, nor if you cleared your cache; you can Google on how to adjust options for other browsers online.

You can clear your cache in Firefox using Options – Advanced – Network.

Good luck.

(edited by Inculpatus cedo.9234)