Can't purchase Guild Wars 2 from site
The only help I can provide is to suggest using a different payment method.
Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
We’re having the same issue, have tried two different credit cards and Paypal, and we’re getting the very same error on all of them.
The only help I can provide is to suggest using a different payment method.
Paypal is his and my only available payment methods.
We’re having the same issue, have tried two different credit cards and Paypal, and we’re getting the very same error on all of them.
This bites, friend was really looking forward to that free deluxe upgrade
Could ArenaNet have possibly closed purchases for the time being?
Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
ArenaNet Communications Manager
Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Trying to purchase the game with the Black Friday sale for the deluxe version and we have tried 3 different credit cards and they all keep telling us invalid information entered. We checked and rechecked so its not with the credit cards. We were going to use the paypal but apparently its not part of the Sale for some reason.
Its a little frustrating process and I hope Anet corrects it soon as I would hate to have my friend give up and not buy the game.
Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
Tickets take 2-3 days to reply correct? Will my friend have to miss the sale then?
Probably will miss sale.
Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
mine worked fine through visa card.
The real trouble with reality is that there’s no background music.
why don’t you be a sweet heart and buy it for him instead? since sale ends tomorrow lol
The real trouble with reality is that there’s no background music.
Funny you mentioned that Vain. We tried 3 cards two of them were hers and one was mine and both didn’t.t work. 2 different Visa cards and one Amex.
I submitted a ticket as well and have heard nothing back yet either.
We have tried just about every credit account conbination and even Paypal with no success. Paypal just says error and all credit cards say invalid information was entered. We even tried different web broswers just in case as well.
I am amazed when it comes to a source of income that Anet isn’t on top of this right away.
Heads up to those who have had credit cards declined/Paypal refused – my bank notified me this morning that they flagged these transactions as fraudulent as they were showing as originating from an “Internet Cafe” – while this may be something specific to my bank, you might want to double check and make sure you’re banks aren’t blocking ANet transactions for some reason.