Guild Wars 2

Hello,
Me and my friend preordered Guild Wars 2 from a retailer in our town (listed as the official retailer for Guild Wars 2 in Israel).
They’ve had a launch-day event during which they gave the people who attended special cards with Guild Wars 2 logo which contained a code for an in-game item called Dragon Shirt (or something similar). We were told to use the redeem code option in the game to add it to our account.
However, when we try to redeem the code, everytime it tells us there’s something wrong (with both of the codes). We checked for mistypes many times, but it seems it’s just not redeemable…
I sent a support ticket about it but got no reply, so here’s hoping someone here would notice it and fix the problem.
Thanks a lot, we hope it will be fixed, it’s not game breaking, but just kind of disappointing…

Anyone official willing to at least comment? I know it’s not game breaking, but it is disappointing…

I’ve had a similar problem. When registering, my code comes back invalid and my friend’s says that her’s has alraedy been used (not by her though). Please, need an official ruling here.

maybe the Redeem Code Thing is not Working o,o

Just retried my code and now it says that it’s already registered. Tried to update my ticket but it won’t even submit, not that anybodies even responded.

I’m experiencing the same problem. When I try to redeem the Dragon Shirt by entering the serial code from the card, I get an error message saying “The code could not be redeemed”.

Has there been any official answer regarding this?

Not yet, I can’t tell if anyone has even looked at my ticket but I don’t think so.

I’ve tried by now 3 different codes and none of them could be redeemed. Something is awfully wrong. I tried entering them both with hyphens and without without success. The error message I get is always the same: “The code could not be redeemed”.

I had a different problem… I put mine in and it said i would get it in the mail but it never came in the mail…

Same here :/

Which page do you try and enter it?

https://register.guildwars2.com/ or something else?

Hi Gaile, i still have the same problem, should i put the key in the ticket aswell?
Its not used and the error i get is:

Invalid Serial Code

The serial code given was not recognized by our system. Please try again.

M’not her, but the only way they can help you is if they know what the code is, so send in a ticket giving information about what item the code was for, the code, and when you got said code and they can help ya out with it.