Can't remember my password system broken
We know that some players will need help, so please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Can't remember my password system broken
in Account & Technical Support
Posted by: Grazingcattle.1627
ah this is the issue I am having… I can’t get into the game and this is the dumbest flub I have seen
This is going to cost ANet a pretty penny to personally deal with every person who cant exactly remember their password. The system is set up to “Fail…” . ANet fixed it by resetting my pass for me and providing me with a temp pass. Convoluted, frustrating….good luck ANet your going to loose tons of customers who don’t care as much as I do.
Usually your browser remembers your password. So look into your browsers security. There should be a way to browse all the saved passwords.
It’s true that we may have more support pings when players need help remembering their first password. However, the good outweighs the bad, and having a password change will help secure many account that may be at risk of compromise.
So we’ll be ready, willing, and able to help those who forget their passwords, and for those who remember them, it’s a 2-minute process that really contributes to account security.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
How are we supposed to even let Support know we need help if we can’t remember our password??? We need our password to create an entirely new Support Account just so you will talk to us! Your “Support System” needs to be simplified for this new password farce.
How are we supposed to even let Support know we need help if we can’t remember our password??? We need our password to create an entirely new Support Account just so you will talk to us! Your “Support System” needs to be simplified for this new password farce.
No, support can be accessed without the game data. Just use an email you wish to use and go ahead. Otherwise people locked out of the game, would not get help at all. Anet NEVER worked that way. Support tickets work with different credentials.