Can't remember password. : /

Can't remember password. : /

in Account & Technical Support

Posted by: Wrywood.6754

Wrywood.6754

Hi, I started playing this game while it was in beta but took a pretty long break from playing and now can’t seem to remember what my password was.
I tried to reset it but to do that I would need the cd key but I can’t find it on my email as I probably deleted it thinking that I won’t need it in the future.
Any chance i could get some help with getting back into the game?

Can't remember password. : /

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Well you really need to prove to customer support that you own the account, before they can assist you. If you can’t convince them that you are the account owner, then that’s as far as things go.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Can't remember password. : /

in Account & Technical Support

Posted by: Ellif.5197

Ellif.5197

Use the form here:
https://en.support.guildwars2.com/app/account/support/

Fill in as much information as you can and they should be able to help.

Edit:
If you’re posting from the account in question and were able to log into the forums because your browser saved the password you should be able to access the password details through your browsers options. I know you can with Firefox at least.

(edited by Ellif.5197)

Can't remember password. : /

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

The other browsers can do that too.

But you can change the password using the “Account” information too. This feature is to be used carefully because there have been abuses with this feature. I know it was restricted afterwords, but I didn’t try to change it since then. So I don’t know about that. Maybe you will have to use support anyway.

Can't remember password. : /

in Account & Technical Support

Posted by: Wrywood.6754

Wrywood.6754

Thanks for the help all, managed to get it by extracting the pass opera saved like you recommended. ^^

Merry Christmas!

Can't remember password. : /

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Thanks for the help all, managed to get it by extracting the pass opera saved like you recommended. ^^

Merry Christmas!

I am happy to hear that you are able to play again.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Can't remember password. : /

in Account & Technical Support

Posted by: CC Charles.3675

CC Charles.3675

Community Coordinator

Glad to seee that the problem is now solved.

See you in game!