Can't reply to confirm account rollback

Can't reply to confirm account rollback

in Account & Technical Support

Posted by: Rayanhel.4578

Rayanhel.4578

I’ve opened a ticket to have back everything after being hacked.

Already replied with my personal information to have it back, now it seems like I can’t reply to confirm my account rollback to may 31st because everytime I try to reply to your support email I get this message back:
SMTP: 550 Mail blocked by spam filter

Anyway if it’s possible I would agree to have the rollback for my account

Can't reply to confirm account rollback

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried sending another email with your ticket number in the header? Either by creating a new ticket through the site, or just sending an email to support@guildwars2.com?

Or, you might post your ticket number here for the Support Liaison.

Good luck.

Can't reply to confirm account rollback

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Solid advice above, and of course if you’re still blocked, please DO post in the Tickets for Review thread with your 6-digit Ticket No.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet