Can't sign in, please help.

Can't sign in, please help.

in Account & Technical Support

Posted by: protrokalis.4278

protrokalis.4278

Q:

I just bought the game today and made an account. It said it only took 8 character to make a password, but that’s a pile of goat **** because it didn’t work. So in anger I typed in some not too polite words into the password thing and added like 12 number and signed up my account, I did write it down first though, tha’ts not the problem. Once I signed in it said there was an error, I turned off my firewall and think it’s fixed, but now every time I sign in it says I have the wrong password or username, which isn’t true, because I just signed into the forums fine. and I can’t change my password because I haven’t yet made a character, so….yea. thanks for any help.

Can't sign in, please help.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you quite quickly with this.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet