Guild Wars 2

Hi, my friend bought an ultimate copy of HoT and received the email with the cd-key. I tried to help him out in the process but we get stuck at redeeming the cd-key, when we press submit, it just shows a loading logo and nothing else happens. I tried on an other computer and still doesn’t work. We linked his GW1 account so we dont really want to create a new account to use the cd-key on.

Having this same issue with my father’s, mother’s, and brother’s accounts. They all picked up GW2 today, and none of them can register their keys.

They already have GW1 accounts, and when they log in to their account they go to the add code (and enter the serial code they were given), yet it just sits there spinning and won’t load or add anything.

They are getting really frustrated and thinking of getting a refund now if they can’t get this solved. Any help would be appreciated.

If your friends/family members/you continue to have difficulties, the CS Team will be happy to assist you.

Top/Bottom of Page – Support – Submit a Request

Also, here is an article (can search for others) on Registering an Account:

https://help.guildwars2.com/entries/27658628-Registration which leads to here:

Good luck.

https://register.arena.net/

Really appreciate what you’re trying to do Inculpatus Cedo, but none of that relates to the issue at hand.

Registering is not the problem. The problem is the site won’t load. When you click Add a Code in your account and submit your Serial Code, it won’t load. It just sits there with a loading icon and won’t load anything at all. Meaning, it won’t add the code to your account cause the page won’t load.

We’ve been trying this for several hours now, and still the same thing. The page won’t load so you can add your serial code to your account.

Either the site is down, or it just doesn’t work. Which is not a good thing, cause it took forever to convince my family to finally try GW2, and the day they decide to try it, they can’t even register their serial codes cause the site won’t work.

So while I appreciate what you’re trying to do, it doesn’t really relate to the issue. But thanks for at least responding.

Then, contact the CS Team for assistance. =)

Good luck.

Did that, and still waiting for a response, but thanks.

Hoping this thread gets noticed at least, so they can fix the website. Don’t really need a response here, just want the site fixed so they can finally register their serial codes. Cause it still isn’t loading anything when they try to register, and they aren’t a patient bunch. They want refunds, and I’m trying to tell them to hold off. So hopefully Anet fixes this issue soon.

I was reading your post in ‘Tickets for Review’, and it occurred to me to ask if your family members tried registering using a different browser. Sometimes, that makes a difference.

Also, you might post the ticket number(s) for faster replies in said thread.

Good luck.

Well one uses Chrome, one uses Firefox, and the other is still stuck on Internet Explorer (they refuse to get a new browser…). So yeah, we’ve tried different browsers lol.

And honestly, posting a ticket number won’t really help much. It’s a simple issue of “hey, your site doesn’t work”. Whether they respond to the ticket or not, it is up to them to fix their website. This isn’t a purchase problem or an account problem. It’s their website that just won’t load.

But thanks again for a response. At least you’re keeping up with what is going on. Wish Anet would do the same.

Well, considering there aren’t many posts about this issue, it might not be affecting that many people, so a ticket number might help.

Still, whatever you feel best suits your needs.

Good luck.

Making sure this doesn’t get necro-ed so soon. I, like these two, are having an issue with my friend getting the digital Ultimate key to work. The purchase was fine but as stated the “Add a Code” area simply sits in a loading symbol (he too linked a Guild Wars 1 account if that is important at all). Submitted a ticket stating the issue in addition to commenting here.

This just in, I told my friend to make a BRAND NEW account and put the serial code into that, it worked instantly. The area.net says he has the HoT content and he got the email on his alternate address. I would assume this is an issue with accounts linked to Guild Wars 1 but don’t take that as evidence seeing as how I am not a dev. nor rep. of Areanet.

Yeah that’s what they told them to do as well. So basically they all have to make brand new email accounts that they’ll never use, just so they can register GW2. Which doesn’t make any sense to me.

And then they have to contact CS again, just to have those new accounts, merged into their old accounts so they can keep using their old (current) account. Which is a ton of unnecessary work to go through when they can just add the key to their current account without all the hassle of having to make all new email accounts just to make new accounts, just to end up merging them into the old account!

I mean, what is the point of the “Add A Code” button then if it is impossible to add a code and instead you have to create a new account completely just to register it? Is there seriously no way whatsoever that Anet can add a code to an already existing account, that they have to go through this lengthy process of making new accounts just to merge it with their old one? Is that the only option? Then why does the site say to log into an existing account and add the code, when we can’t do that?

It is all seriously a frustrating, confusing, contradicting, mess. And to top it off, even when they finally do get this sorted out and start playing (that is if they don’t get a refund first which is highly likely), they can’t even join my world because it is full and won’t let them join it.

When I activated the serial, it got stuck as well.

But I waited like 15 minutes (surfing anyway, heh), saw it still spinning, closed the window and… Instead of showing GW2 with HoT optional, it just show HoT. Got my gems and stuff after that.