Guild Wars 2

I’m trying to submit a help request via this site, but it won’t work. I’m getting an error that says “Guild Wars (Original) Access Key: is invalid.” I’ve submitted many reports here before, but I’ve never had this issue before. And I can’t submit a ticket asking for help with that problem, because I need the key to submit the ticket.

Are you leaving that spot blank?

No. I’m copy/pasting the code from my confirmation email, and it’s saying that it’s invalid.

Make sure to choose an option from all drop-down menus, and you can leave the Serial Code/Key field blank, as it is not required information. You can always provide that information when you reply to the automated response email.

Good luck.