Can't use gems to buy gold?

Can't use gems to buy gold?

in Account & Technical Support

Posted by: super.7932

super.7932

I am pretty new to the game. Just joined at friends’ behest. I want to get a headstart and buy some gold with the gems I got with the game but it won’t let me spend them. Says Error Permission denied. I’m assuming it is a time gate thing and want to know how long before I can actually use the gems I’ve already purchased? Pretty upset I feel like I wasted the extra cash at this point if I will already be max level before I can spend them for gold which was to help craft and level faster.

Can't use gems to buy gold?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

New player accounts do, indeed, have that feature disabled. You will unlock the feature with time, and hours played. It should be less than a week, or so.

Welcome to Tyria, and happy adventuring.

Can't use gems to buy gold?

in Account & Technical Support

Posted by: super.7932

super.7932

bummer. I’ve already logged almost 24 hours of play time. Onl;y answer I could ever find was it SHOULD be less than a week or play some and such. I’m level 40 already… Want my cash back now.

Can't use gems to buy gold?

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

If you haven’t spent the gems, you can contact support to request a refund.

The limitation is to prevent stolen credit cards from dumping gems.