Can't use gems to buy gold?
New player accounts do, indeed, have that feature disabled. You will unlock the feature with time, and hours played. It should be less than a week, or so.
Welcome to Tyria, and happy adventuring.
bummer. I’ve already logged almost 24 hours of play time. Onl;y answer I could ever find was it SHOULD be less than a week or play some and such. I’m level 40 already… Want my cash back now.
If you haven’t spent the gems, you can contact support to request a refund.
The limitation is to prevent stolen credit cards from dumping gems.