Can we add a way to rescind a report?

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Mungrul.9358

Mungrul.9358

Hiya;

I’m quite hot on reporting what I think are bots and people using offensive language in chat, but I have made a couple of mistakes in my time; a player I thought was a bot may all of a sudden strafe or dodge (something bots generally don’t do), or I realise after the fact that I’ve reported the wrong person for another’s verbal abuse.

Can you guys add a “Rescind Last Report” function?

Please note that due to restrictions placed on my account, I am only allowed 1 post per hour.
Therefore I may take some time replying to you.

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You could always contact Customer Support and apprise them of the situation. =)

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

reports are always checked out by a human before any action is taken. Don’t worry about it.

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Mungrul.9358

Mungrul.9358

Oh sure, but it would help those guys out by notifying them they don’t have to bother.

Please note that due to restrictions placed on my account, I am only allowed 1 post per hour.
Therefore I may take some time replying to you.

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

Oh sure, but it would help those guys out by notifying them they don’t have to bother.

The amount of time it takes to read that is bout the same time they need to realise it wasnt a bot. Bersides even if they see it they prolly double check anyway. My dad was a cop and he always would check even if the person who reported cancelled the report. Better safe then sorry.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: LeCreaux.3087

LeCreaux.3087

I’ve screencapped and sent tickets with descriptions before, which seems like a better way to me, but I always get a response to use the in-game system. The in-game report system seems so generic, like you’re reporting “something”.

Like calling 911 to report “I saw that guy do something” and hanging up.

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I will ask about that “reverse action” button. However, I’m sure if we did add the feature it would be quite a bit down the priority list.

Please be aware: Reports are reviewed by a human being, and no account would be actioned based on a mistaken (or even a real) report. It would be more time-consuming to get a ticket saying “Please ignore that report” than to simply have confidence that the occasional error will be ignored and that the player who was mistakenly flagged will not suffer any ill consequences.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can we add a way to rescind a report?

in Account & Technical Support

Posted by: Mungrul.9358

Mungrul.9358

Thanks for the response Gaile.
Keep up the good work

Please note that due to restrictions placed on my account, I am only allowed 1 post per hour.
Therefore I may take some time replying to you.