Cancelling a ticket
Go to your ticket at support.guildwars2.com and select ’I no longer require an answer".
ArenaNet Communications Manager
Or, fi you don’t have access to the interface, you can respond to your most recent email in relation to the ticket and say “Please close. Ticket resolved” in your emailed response.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet