So, starting this evening, I’m unable to launch the game client. It hangs on the pre-login screen.
This is the tracert from GameAdvisor.exe
Route for [GW2 Auth Gate:US/EU] (64.25.38.172)
———————————————————————
—> pathping.exe -w 500 -q 100 -4 64.25.38.172 <--
Tracing route to 64.25.38.172 over a maximum of 30 hops
0 Fearless_One.gateway.2wire.net [192.168.2.11]
1 192.168.2.1
2 loop0.48w.ba06.stjh.nf.aliant.net [142.163.63.11]
3 te-0-0-0-5-84.dr01.stjh.nf.aliant.net [142.163.37.50]
4 te-0-1-0-2.cr01.drmo.ns.aliant.net [142.166.181.121]
5 BE6.cr02.hlfx.ns.aliant.net [142.166.185.73]
6 be5.bx01.nycm.ny.aliant.net [207.231.227.90]
7 xe-5-3-0.edge2.NewYork1.Level3.net [4.71.230.101]
8 vlan70.csw2.NewYork1.Level3.net [4.69.155.126]
9 ae-72-72.ebr2.NewYork1.Level3.net [4.69.148.37]
10 ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
11 ae-92-92.csw4.Dallas1.Level3.net [4.69.151.165]
12 ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203]
13 4.59.197.34
14 64.25.32.9
15 64.25.32.26
16 64.25.32.82
17 * * *
Computing statistics for 425 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Fearless_One.gateway.2wire.net [192.168.2.11]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% loop0.48w.ba06.stjh.nf.aliant.net [142.163.63.11]
0/ 100 = 0% |
3 24ms 0/ 100 = 0% 0/ 100 = 0% te-0-0-0-5-84.dr01.stjh.nf.aliant.net [142.163.37.50]
0/ 100 = 0% |
4 45ms 0/ 100 = 0% 0/ 100 = 0% te-0-1-0-2.cr01.drmo.ns.aliant.net [142.166.181.121]
0/ 100 = 0% |
5 44ms 0/ 100 = 0% 0/ 100 = 0% BE6.cr02.hlfx.ns.aliant.net [142.166.185.73]
0/ 100 = 0% |
6 59ms 0/ 100 = 0% 0/ 100 = 0% be5.bx01.nycm.ny.aliant.net [207.231.227.90]
0/ 100 = 0% |
7 63ms 0/ 100 = 0% 0/ 100 = 0% xe-5-3-0.edge2.NewYork1.Level3.net [4.71.230.101]
0/ 100 = 0% |
8 63ms 0/ 100 = 0% 0/ 100 = 0% vlan70.csw2.NewYork1.Level3.net [4.69.155.126]
0/ 100 = 0% |
9 60ms 0/ 100 = 0% 0/ 100 = 0% ae-72-72.ebr2.NewYork1.Level3.net [4.69.148.37]
0/ 100 = 0% |
10 96ms 0/ 100 = 0% 0/ 100 = 0% ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
0/ 100 = 0% |
11 100ms 0/ 100 = 0% 0/ 100 = 0% ae-92-92.csw4.Dallas1.Level3.net [4.69.151.165]
0/ 100 = 0% |
12 93ms 0/ 100 = 0% 0/ 100 = 0% ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203]
0/ 100 = 0% |
13 95ms 0/ 100 = 0% 0/ 100 = 0% 4.59.197.34
0/ 100 = 0% |
14 96ms 0/ 100 = 0% 0/ 100 = 0% 64.25.32.9
100/ 100 =100% |
15 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.26
0/ 100 = 0% |
16 —- 100/ 100 =100% 0/ 100 = 0% 64.25.32.82
0/ 100 = 0% |
17 —- 100/ 100 =100% 0/ 100 = 0% Fearless_One [0.0.0.0]
Trace complete.
It looks like it’s actually failing at the GW2 servers.
I submitted a ticket, but was wondering if there’s anything I can do in the meantime to try to resolve this. (full GameAdvisor log is attached)