Cannot add authenticator to account

Cannot add authenticator to account

in Account & Technical Support

Posted by: Thaliff.6297

Thaliff.6297

iPhone pops up message when I try to scan barcode:

Invalid Barcode

thebarcode ‘otpauth://totp/gw2 email@address.com?
secret=LOTSOFCHARACTERS’ is not a valid authentication token barcode

I did fresh reinstall of iOS google auth app and reboot of phone.

Cannot add authenticator to account

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Hmmm. I’ll do a check and see what I can learn about this.

Thanks for the report.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot add authenticator to account

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Posted by: Thaliff.6297

Thaliff.6297

Just to make it more interesting, I went to at least change my password and it won’t take.

I type in my old, then my new twice and hit enter.

Page reloads asking me to enter my old and new passwords again.

So I do, and it reloads asking me…you get the idea.

Cannot add authenticator to account

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Posted by: Thaliff.6297

Thaliff.6297

I forced a reset of my password, still having same auth issue as above.

I was however able to attach the auth by manually entering in the info.

Cannot add authenticator to account

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Posted by: Asia Skyly.7198

Asia Skyly.7198

I created a new topic, but this is my issue. Did you happen to have use the authenticator in the past?

I removed mine from my account and now I am unable to add it again.

Cannot add authenticator to account

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Posted by: Thaliff.6297

Thaliff.6297

Try removing it via password recovery option, ie enter you user email and click forgot password. It will ask you to enter in your user email, serial number for your account and a character name on the account, it then presents you with two options to remove authenticator and reset password (at least it did for me).

After I did that I was able to add the authenticator, mannually that is. QR did not work.

Cannot add authenticator to account

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Thanks for the suggestion, Thaliff.

We are looking at the reported issues to see if there are fixes needed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot add authenticator to account

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Posted by: Phirmware.4159

Phirmware.4159

I’m getting the same issues, unable to change my password, and getting the ‘Invalid Barcode’ error from the authenticator.

Cannot add authenticator to account

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Posted by: JMKimpo.1963

JMKimpo.1963

I had the same problem as Thaliff, I’ve tried for hours to attach my iphone 5 with the guild wars authenticator using the barcode and this pops up:

Invalid Barcode

thebarcode ‘otpauth://totp/gw2 email@address.com?
secret=LOTSOFCHARACTERS’ is not a valid authentication token barcode

How else can I get a mobile authenticator, can this be fixed?

Cannot add authenticator to account

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Posted by: Alesthes.4287

Alesthes.4287

I have exactly the same issue. Give priority to fix this: to add an authenticator should give you a sense of improved reliability, and if the process gives an error message at Step 2 it doesn’t really look trustworthy…

- Guild Wars 2 Roleplayers Community
Piken Square – EU Unofficial RP server
Tarnished Coast – US Unofficial RP server

Cannot add authenticator to account

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Posted by: Romanus.8023

Romanus.8023

I’m using an iPhone 3s. I have tried both the QR scan and inputting manually and neither gets me past that step. I put in the number that is generated and it just reloads the page and gives me a new secret code.

Very frustrating.

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Posted by: ewoksrule.2871

ewoksrule.2871

Removed mine when the crashes happened few days ago, cant re-add same error as those above. Typing does not work nor scanning.

Cannot add authenticator to account

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Posted by: airstu.2579

airstu.2579

I also removed mine when the crash issues happened. I too am getting the same error as those above.

Calisto – NSP BPTCBP
Dictator for Life
Shiverpeaks Search and Rescue [Lost]

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Posted by: Golvellius.7856

Golvellius.7856

I’m getting the same error on my iPhone 4 (ios 5.1.1). Can’t scan the code and manual input doesn’t work.

Cannot add authenticator to account

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Posted by: Golvellius.7856

Golvellius.7856

Figured this one out…at least for me. The time on my phone was set manually. If the time on your phone is not perfectly synced with…whatever perfect time it syncs with…then it generates invalid codes.

I changed the time to automatic on my phone and poof…I’m secure.